Dawntavia Williams

Houston TX *****

C: 713-***-**** – E: advcxg@r.postjobfree.com

Objective:

Obtain a relationship banking position with a stable company where I can maximize my people-oriented experience, communication skills, and problem-solving abilities

Skills, Qualifications, and Accomplishments:

• Fast Learner

• Attention to Detail

• Excellent Customer Service, Sales Skills, Written and Oral Communication Skills

• Microsoft Office Suite (Excel, Word, etc.) & Microsoft Outlook/Exchange

Experience:

WAL-MART 12/2018 – 05/2022

Deli Associates/Bakery Associate Houston, TX

WAL-MART 11/2017 – 11/2018

Deli Associates/Bakery Associate Hibbing, MN

• Made the effort to ensure that the entire staff was offering exceptional customer service; prepared and cooked food; fresh production; stocked and cared for goods while working on the sales floor; ensured that the product was accurate with what was in stock and what was available from Overstock

• Made sure the consumer was properly welcomed and satisfied with the service is known as customer service; made sure that all supplies were required or properly accounted for when placing orders for supplies and managing overhead inventory; offered others with leading customer service, therefore resulted in an improvement in overall sales

• Ensured visitors get where they were heading; assisted out as a cashier when we started to run short; made sure that Supply calculations were correct; resolved any issues a customer may have; made sure that everyone receives excellent customer service increased overall sales; ensured that everyone on the team was giving exceptional customer service by taking the effort to do so

HEALTH & WELLNESS 12/2014-12/2016

Nurse Assistant/Personal Caretaker North Carolina, NC

• Distributed medicine: provided patients with their medicines; prepared nutritious options in accordance with the American Diet Association

• Kept a time track and a record of medicines distributed: Noting the dates, timings, and medications that each patient received; mandated reporting; wrote down conversations that patience we're having with family members.

• Provided therapy and taught the fundamentals of psychology: increasing psychological awareness via meditation and coping mechanisms

ISLAMIC SCHOOL DAR-AL-ARQAM SCHOOL 03/2014-08/2015

Elementary/High School Teacher Detroit, MI

• Developed efficient study modules; drafted a budget plan for the school; organized fundraisers, and enhanced financial stability; organized finances while doing statistics

• Formed a connection with the students and parents; instructed pupils in reading, arithmetic, science, and critical thinking

• Coached parents on how to improve their kids' capabilities; arranged the financial and educational records for the school's operations; Organized the process of submitting documents

AMEERA’S RESTAURANT 05/2006-08/2008

Silent Investor/Co-Owner Detroit, MI

• Organized the food orders and maintained inventory records; ordered inventory and figured out the costs for the entire store; delegated tasks of team members and arranged schedules; set appropriate deadlines

• Verified the development of the employees by checking in with them; assigned the qualified individuals for each task

• Encouraged workers to accomplish each goal; reviewed performance indicators on a regular basis; adjusted the strategies as desired; ensured that necessary tools and equipment are arranged and readily available; trained workers for their specific work objectives

SKYNET TELEPHONE COMPANY 09/2004-08/2005

Bookkeeper Entry Level/Customer Service Representative/Cellular Distribution Milwaukee, WI

• Maintained records of financial transactions by establishing accounts; posted transactions; ensure legal requirements compliance; verified, assigned, and posted transactions to maintain subsidiary accounts; created financial reports by gathering, examining, and distilling account data and statistical information

• Contributed to the team's work by completing vital tasks as necessary; utilized the built-in formats and formulas in Excel to assist with accounting; troubleshot difficulties and fixed technical issues; addressed customer grievances

• Created and recorded information to create useful material; organized shipment; ensured that packaging items adhere to established standards and guidelines; gathered all the information required for reporting before, during, and after distributions, and then provide precise, thorough reports on each distribution

THE DRUG AND ALCOHOL COUNCIL 06/2003-09/2004

CAREGIVER Kenosha, WI

• Consulted with customers are held to assess their health and drug use; identified problems, set objectives, and designed treatments; taught stress management to clients; delivered courts updated and progress reports; established aftercare plans; met with family members to offer support and assistance

• Recommended support groups to customers; established meals and helped customers sip and eat; administered medicine and treatments as prescribed by healthcare providers; implement verbal and written directions; effectively communicate both orally and in writing;

• Monitored of clients' physical, mental, and emotional well-being and informed the appropriate parties of any changes; build positive working relationships with persons who have a range of physical, psychological, and developmental disabilities; formed records and files; developed and used laws and rules governing servants which help persons with disabilities

MCDONALD'S 03/2002 08/2003

Cashier Kenosha, WI

• Ensured that customers receive fair, polite, and helpful service; addressed inquiries from customers and resolves problems; counted currency to balance the cash drawer at the start and conclusion of each workday by responding to inquiries, provides price information

• Contributed to team effort by accomplishing related results as needed; ensured that customers receive fair, professional, and friendly manner. scanned things, itemized purchases, then total them to enter transactions into a cash register

• Received payments from consumers in the form of cash, checks, or credit card transactions, and provided change to cash customers; operated credit card authorization systems and verified credit acceptance by looking over and registered the driver's license number

Education:

UNIVERSITY OF ARIZONA GLOBAL CAMPUS – Online

Bachelor of Science Psychology 2025

GATEWAY TECHNICAL COLLEGE – Kenosha, WI

Associate Psychology Degree 2004

SER JOBS FOR PROGFRESS – Houston, TX

UNIDOS Banking Training Certification 11/2022

UNIDOS Digital Literacy Training Certification 07/2022

Job Readiness Training 07/2022

Training Attended / Completed

Certifications Awarded

Certification:

THE DRUG AND ALCOHOL COUNCIL– Kenosha, WI

Early Childhood Behavior Certification 5/2003

Drug and Alcohol Counselor Certification 5/2003

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