YCELSA C. PADILLA

*** ********** ******

Orlando, FL 32809

203-***-****

advcwv@r.postjobfree.com

Summary

Experienced professional and highly diversified in a number of fields within various aspects of office administration. Strengths include customer service, detailed oriented, organizational and problem solving skills as well as good written and oral communication skills. Interpersonal, excellent multi-tasking abilities and bilingual English/ Spanish.

Skills

· Maintain confidential information and adhere to compliance protocols.

· Operate office equipment, phone, fax and copiers.

· MS Office, Word, Excel, Outlook, PowerPoint

· Bilingual in Spanish/English, with ability to read and write Education

Sacred Heart University - Bachelor of Arts – Spanish Fairfield, Connecticut - December 2010

Department of Consumer Protection - CT Real Estate License May 2021

Experience

State of Connecticut- Department of Motor Vehicles Norwalk, CT Motor Vehicle Examiner (10/2015 - Present)

· Review and examine applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete, and accurate information.

· Perform limited restorations of driver licenses or motor vehicle registrations; verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records.

· Respond to inquiries from the public and co-workers and provides correct information on requirements and procedures.

· Issue motor vehicle operator licenses containing photograph of applicant, collect fees; verify and validate applications and supporting documentation.

· Operate cash register and other office equipment such as calculators and computer terminals, prepare financial documents and reports, balance cash and documents at end of day for closing.

· Process registration renewals, examine title applications, ensure completion of issuance of motor vehicle and boat

registrations, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction.

Literacy Volunteer of Greater Waterbury, Waterbury, CT Student Program Manager (3/2015 - 10/2015)

· Provided program support to adult learners from orientation to annual assessment

· Interviewed and orient prospective students.

· Performed testing to evaluate literacy level and administered follow-up annual assessments.

· Assisted in the development of new programs and the expansion of established programs.

· Maintained confidential student records including data in the Adult Education CARS database to accomplish statistics in funding reports for CEE, CBDG, and other funding goals.

· Planned recognition activities for students and tutors (Fall Festivals, Festival of Cultures and Hear My Voice).

· Served as staff representative to the Program Committee.

· Conducted orientation presentations, student training workshops such as telephone etiquette and workforce job search techniques.

Administrative Assistant (7/2014 - 3/2015)

· Maintained database of confidential student and tutor information including data entry, running reports, updating tutor hours, providing mailing labels, etc. for LVGW and Adult Ed. CARS

· Received telephone calls from prospective students or volunteers.

· Updated records monthly for the Waterbury Development Corporation.

· Maintained workshop registration list including Workforce seminars.

· Assisted in scheduling, administering assessments and reporting assessment results to tutors.

· Performed office clerical work including taking minutes during staff meetings.

· Assisted with fundraiser, special events, newsletters, press releases and public announcements.

References: Available Upon Request

Contact this candidate