Highly organized and

ef cient in fast paced

multitasking

environment, able to

prioritize effectively to

accomplish objectives

with creativity,

enthusiasm and

humor. Respectful and

exible to adapt to

changes and

maintain a positive

attitude and strong

work ethic. Excellent

communication and

problem- solving

skills. Dedicated to

achieving customer

satisfaction as well as

meeting or surpassing

company

expectations. Able to

navigate multiple

computer applications

with ease. Work

seamlessly in groups

but also

independently with

very little instruction

or supervision.

3506 Suncrest Drive

Flint, Michigan 48507

810-***-****

advcw1@r.postjobfree.com

SKILLS

JAYLA NICOLE

GIBSON

WORK EXPERIENCE

Teleperformance — Customer Service Representative

Assurion — Customer Service Representative

Typing

Communication Skills

Sales Support

Time management

Data Analysis

Leadership

Empathy

10/2019 to 09/2022, Remote

Completed 90+ calls on a daily basis. Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer. Maintained strong call control and quickly worked through scripts to address problems. Consulted with customers to resolve service and billing issues. Displayed strong telephone etiquette, provided help to difficult customers. Provided excellent customer service and issued a resolution to increase QA satisfaction levels. Provided excellent customer service. Handled calls in a timely manner. 06/2017 to 08/2019, Remote

Received calls from customers answering questions or addressing any problems or concerns. Handled many inbound and outbound calls to and from customers. Listening to customers’ needs or issues and providing helpful solutions to their problems. Documented notes and feedback on customer accounts. Exceeded expectations for Quality Control. Handled calls in a timely fashion without dead air or long hold time. Operated and Navigated the computer system. Followed scripts and greetings on each call. Upsold customers by recommending accessories and promotions to increase revenue. Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Identifies, investigates, and resolves users problems with computer software and hardware. Focus on resolving a technical issue or problem in the fastest way.

TECHNICAL SKILLS

Long John Silvers — Manager

Popeye’s Louisiana Kitchen — Crew Member

EDUCATION

High School Graduate — High School Diploma

Critical Thinking

Typing 72 WPM

Written Communication

Skills

Excellent Customer Service

Adobe DC Pro

Avaya

Microsoft Excel

Call Center Operating

Retail Experience

Technical Support

Invoice Specialist

Insurance Terminology

Intercom Experience

Data Entry 3+ Years

SaaS Experience

Customer Relations

Case Management

Zendesk Experience

Chat Support

Billing Specialist

Dictation and Transcription

Multi-line Telephone System

Operation

Customer Account

Management

POS Systems and Ordering

Platforms

Supervisor Experience

Typing Test Skilled 72 WPM

11/2016 to 04/2017, Flint, MI

Maintained staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develop personal growth opportunities. Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results.

05/2014 to 10/2016, Flint, MI

Provide prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction. Follow procedures to prepare, pack and serve food products for customers, maintaining the highest level of product quality and cleanliness. Graduated with a 3.67 GPA

Contact this candidate