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Sales Associate Customer Service

Location:
Bay City, MI
Posted:
February 15, 2023

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Resume:

Jana Crosby

Bay City, MI *****

advcw0@r.postjobfree.com

+1-989-***-****

• Resourceful Marketing Professional with years of experience developing and implementing marketing and advertising

Energetic team player who supports sales, market trends, forecasts, account New product information while relaying customer services requests. Resourceful Marketing Leader. Execute. strategic marketing

Sale. attract and sustain customers, and build a reputable corporate brand. Production experience and knowledgement of products

Authorized to work in the US for any employer

Work Experience

Sales Representative

Value City Furniture - Saginaw, MI

August 2022 to Present

Customer Relations and sales, credit resp., Design and organizing life styles. Designing home for designer prices. Ordering and arranging times and deliveries and shipping. Writing up orders and cash management and credit processing .

Sales and Marketing

SERVICE WORK - Bay City, MI

September 2020 to Present

Oversaw Sales Forecasting, Goal Setting and Performance Reporting for All Accounts

Oversaw Sales Forecasting, Goal Setting and Performance Reporting . Shipping, Receiving, Marketing,Organizing Products and getting them ready for deliveries . Filling out documents and cash sales and shipping the products out

Marshalls Sales Associate

Marshall's

April 2022 to November 2022

Customers relations, organizing and shipping straightening and credit and cash drawers and office Manpower Temporary

S.C. Johnson A Family Co - Bay County, MI

January 2021 to January 2022

Production and packaging . Reworks and Claims. Inspection and Quality Labeling and Handel ing. Controlling machines and equipment. Forecasting the equipment implementation the machines so help run correctly to help on the production floor Oversaw Sales Forecasting, Goal Setting and Performance Reporting for All Accounts

Sentext

May 2017 to October 2019

May 2017 to October 2019

May 2017 to October 2019

May 2017 to October 2019

Texas

Handled the highest volume account in the territory, generating more than $ in revenue Consulted with clients after sales and contract signings to resolve problems and provide ongoing support Increased sales volume by adding accounts in the territory. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Created sales contacts with on- and off-premise accounts. Developed competitive comparison tables of pricing, fees, ratings, category and product performance to use for account sales calls. Customer and Sales

Elder Beerman - Midland, MI

December 2007 to July 2014

Handled client companies and brought in new accounts. Oversaw sales forecasting, goal setting and performance Developed competitive comparison tables of pricing, fees, ratings, category and product performance Contacted of new and existing customers per to discuss new products Monitored market activity and healthy profit margins. Negotiated prices, terms of sale and service agreements. Trained peers and management team on internal system supports and implementation plans. Consistently exceeded monthly sales quotas

Built client relationships by acting as the liaison between the customer service and sales teams. Customer Sales Representative

Menards - Saginaw, MI

August 2006 to October 2008

pricing, fees, ratings, category and product performance to use for account sales calls. Increased sales volume by adding accounts

Negotiated prices, terms of sale and service agreements. Trained peers and management team on internal system supports Maintained a central database of key contacts, risk ratings, financial impact and key issues. Consistently exceeded monthly sales quotas by more than by pursuing leads and expanding the prospect list.

Built client relationships by acting as the liaison between the customer service and sales teams. Created proposals for new and repeat customer business transactions. Consulted with clients after sales to resolve problems and provide ongoing support. Obtained and evaluated credit information about prospective customers. Contacted regular and prospective customers to explain product features and solicit orders. Planograms and designing customers orders

Asst. Manager

Big Lots - Saginaw, MI

September 1994 to June 2007

Planned budgets and authorized payments and merchandise returns. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports.

Examined merchandise to verify that it was correctly priced and displayed. Hired, trained and evaluated personnel in sales

Instructed staff on appropriately handling difficult and complicated sales. Reordered inventory

Counted cash drawers and made bank deposits.

Managed staff of sales associates, team leaders and assistant managers. Assistant Manager

Assigned employees to specific duties to best meet the needs of the store. Conducted store inventories once per quarter.

Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs. Designed and managed the development of new channel product that effectively positioned company as market share lea

• Oversaw day to day store operations

• Served as Assistant Manager for years

Education

Associate of Applied Science in Sales and Marketing Delta College - Bay City, MI

Present

Skills

• Customer Excellenece (10+ years) (10+ years)

• Market Intelligence

• Brand Management (2 years) (3 years)

• Customer Relationship Management (CRM) Consumer Loyalty (8 years)

• Customer Marketing Relations (2 years) (10+ years)

• Social Media Marketing (1 year)

• Growth (2 years)

• B2B Sales (5 years) (5 years)

• Business Development (1 year)

• Pricing (3 years) (10+ years)

• Product Development (3 years)

• Project Management (1 year) (2 years)

• Sales Support (10+ years) (10+ years)

• Manufacturing (3 years) (3 years)

• E-Commerce (8 years)

• Business Development (3 years)

• Recruiting

• Public Relations (10+ years) (10+ years)

• Salesforce (5 years) (10+ years)

• Schematics

• Microsoft Excel

• Computer literacy

• Microsoft Word

• Merchandising (10+ years)

• Sales Management (10+ years)

• Strategic Planning

• Computer Networking

• Research (4 years)

• Cold Calling (4 years)

• Leadership (10+ years)

• Account Management

• Sales (10+ years)

• Supervising Experience (5 years)

• Presentation Skills

• Training & Development (5 years)

• Forecasting

• Management (8 years)

• Negotiation

• Profit & loss

• Program development (10+ years)

• 3 years of productions and machine shop. Automatic Spring System and Automatic Fluids and Suspension system (3 years)

• Production management (4 years)

Additional Information

3 years experience with equipement and heavy lifting . 4 years production and manufacturing and floor and color work



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