Sherica Martin

Customer Care Associate

St. Louis, MO 63106

advcvv@r.postjobfree.com

+1-314-***-****

To seek a long term position with an association or facility that will utilize my extensive customer service experience and my drive for leadership.

Authorized to work in the US for any employer

Work Experience

Conflict Resolution Specialist/Underwriter

Paramount Residential Mortgage Group - St. Louis, MO August 2017 to December 2023

• Deciding whether a borrower’s loan application should be approve

• Ability to maintain confidentiality

• Receiving remuneration to decide rather or not a risk loan should be compensated

• Multitask and work under pressure to meet strict deadlines Claims Specialist

Avis Budget Group - St. Louis, MO

January 2014 to August 2017

• Investigate and manage customer case files

• Researching policy and accumulating evidence regarding claim

• Handle third party claims including negotiations

• Review/Evaluates all work-related accidents reports for completeness and clarity of data Customer Care Associate

West Assets Management - Earth City, MO

October 2011 to January 2014

Handle Inbound/Outbound calls for Wells Fargo Home Mortgage Services

•Counsel individuals on resolving their past due mortgage accounts

•Offer finical assistance for loan modification

•Adhere to company's policies/procedures at all times

•Answer the customer's call within the first 3 seconds of the call Online Customer Service Representive

Home Decorators - Hazelwood, MO

January 2010 to September 2011

Place various of home décor' orders for customer

•Contact online management when customer is having an issue/concern

•Track/Replace lost or stolen merchandise

•Obey the company's rules and guidelines with assisting a customer via online

•Confirm customer's online order with a conformational email Customer Care Associate

GC Services

January 2008 to January 2010

Offer customer appropriate payment options

•Monitor past due accounts

•Answer the company's phone with proper tone etiquette

•Contact customer when account has fallen behind •Providing customer with accurate and correct information

Customer Service Representive

Convergys's - St. Louis, MO

March 2007 to January 2008

Provided excellent customer service at all times

•Actively with management to ensure that customer expectations were being meeting

•Call vendor for an (ETA) estimated time arrival

•Answer the phone with company's greeting and ready to assist customer with questions/concerns

•Set customer up for a free in-home improvement consultation Education

High School Diploma in Funeral Director

Hancock Senior High School - Lemay, MO

May 2001

Skills

• Microsoft Office Word (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Access (10+ years)

Contact this candidate