SUSAN KOPTIEFF

**** ****** *****, #*** *******, FL 34747 209-***-**** advcvl@r.postjobfree.com

WORK EXPERIENCE

Bremerton Police Department, Bremerton, Washington Police Records Specialist II, June 2021 to July 2022

• Perform a variety of technical and administrative support services and tasks providing timely, reliable, and accurate information in response to inquiries from the public. Research crime and suspect information as requested by law enforcement officers, detectives, and other agencies investigating criminal activity. Process a wide variety of records, logs, court documents, and other paperwork.

• Read, code, interpret, index, and enter police incident reports into automated records system; check for accuracy and makes corrections as needed. Evaluate priority crime codes for state mandated purposes.

• Process criminal history background checks on individuals, property, and vehicles according to state, federal, and local laws. Obtain and provide information as required by law enforcement and other appropriate agencies.

• Utilize the ACCESS terminal that is connected to the Department of Licensing (DOL), Washington State Crime Information Center (WACIC) and National Crime Information Center (NCIC) computer networks to retrieve information about individuals while adhering to and conforming to NCIC and WACIC validating procedures.

• Enter, confirm, update, and cancel information regarding missing persons, stolen and impounded vehicles, vessels, warrants, weapons, other property, and protection/anti-harassment orders. Monitor and respond to incoming messages, including ten-minute hit confirmation requests from law enforcement agencies nationwide. Validate files by retrieving, checking, modifying, and storing previously completed but un- cleared files. File and retrieve inactive or archived records. Destroy, expunge, and seal various police records and documents in accordance with state and federal laws and guidelines.

• Conduct electronic searches on the ACCESS network and local computers for concealed pistol licenses. Compile concealed pistol license data and balance monies collected from applicants for transmittal of remittance to the Washington State Department of Licensing, Firearms Section.

• Compile summaries of individual law enforcement and arrest reports; prepare statistical data for Uniform Crime Reports as required by the Federal Bureau of Investigation.

• Interact with irate and angry citizens at the front counter and on the telephone. Screens complaints and refers to appropriate staff.

• Provide coverage for the front counter which typically includes providing information from department records, assisting with accident report forms, fingerprinting, issuing concealed pistol licenses and collecting fees. Write police reports.

• Assist in the training, orientation, and job direction of staff, students, volunteers, or part-time employees.

• Maintain confidentiality of work-related issues, client records, and City information. Kitsap County Auditor’s Office, Port Orchard, Washington Fiscal Support Technician, January 2 – June 16, 2021

• Receives and reconciles money for items, fees, services and/or donations; issues receipts; makes deposits.

• Customer Service in person and by telephone; take and deliver messages.

• Type and/or word process documents and correspondence.

• Maintains departmental records such as attendance, billing, mileage, revenue, and/or expenditures.

• Reconciles accounts and processes payroll, accounts payables and receivables.

• Data Entry into financial systems.

• Cashiering and balancing daily receipts.

• Receive, label, log, file and retrieve financial, accounting and/or fiscal data.

• Prepare mailings for distribution and/or processing.

• Operate equipment such as computer, copier, scanner, adding machine, fax machine and paper shredder. Kitsap County Human Resources, Port Orchard, Washington Administrative Assistant, September – December, 2020

• Temporary position to support a 3-month county tutoring program during COVID-19 at no cost to the participants.

• Manage the calendar scheduling program for over 200 students ages 5 to 19, connecting them with tutors based on availability and subject matter need.

• Confirm/cancel dates with tutors and students, correspond directly with tutors and parents.

• Review, confirm and report tutor's payroll to HR for processing. Kitsap County District Court, Port Orchard, Washington Administrative Office Coordinator, Apr 2012 – July 2020

• Confidential assistant to the District Court Judges and Administrator.

• Coordinate and direct office services, such as records, department finances, budget preparation, grant submissions, administration and payments.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Set up computer equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software.

• Oversee the daily performance of computer systems.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• IT trouble shooting, electronic forms design/maintenance, SharePoint Coordinator, Web Coordinator.

• Records retention, GOVQA records request fulfillment.

• Personnel hiring, separation and payout processing.

• Timekeeper (Payroll).

• Accounts Payable/Receivable.

Previous employers

Office Manager/Ad Director, Aug 1999 – Aug 2012

• Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications.

• Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.

• Confer with clients to provide marketing or technical advice.

• Prepare and negotiate advertising and sales contracts.

• Manage sales team including setting goals, providing incentives, and evaluating employee performance.

• Supervise other clerical staff and provide training and orientation to new staff.

• Arrange conference, meeting, or travel reservations for office personnel.

• Accounts Payable/Receivable.

EDUCATION

ACCESS (WACIC and NCIC) Certification, Bremerton, Washington June 2021

Public Disclosure Training and Certification, Bremerton, Washington June 2021

National Center for State Courts, Williamsburg, Virginia Certified Court Manager/Certified Court Executive, January 2013 – November 2019 Enduris Supervisory Training, Silverdale, Washington Levels I, II, III

Fred Pryor, Various, Washington

Administrative Assistant/Executive Assistant/Microsoft Suite Olympic College, Bremerton, Washington

Criminal Justice - 5 Credits

Los Angeles Harbor College, Wilmington, California General Education

Miraleste High School, Rancho Palos Verdes, California High School Diploma

ADDITIONAL SKILLS

• ACCESS (WACIC and NCIC)

• Axon Body Camera

• Washington State DOL, Firearms Section

• GovQA

• Administrative Office of the Courts (AOC/JIS/JABS)

• Coplogic

• Microsoft Office Suite (including Sharepoint)

• Workday

• Kronos

• Washington State Crime Information Center

• National Crime Information Center Secure Access Washington

• Zoom

• Skype

• Polycom

• For the Record

• JD Edwards

• Signup.com

• Typing speed - 60 wpm

• Multi-line Phone/Intercom Systems

• Copier/Fax/Scanner

• 10 key

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