Account Manager / Customer Service
Resume:
RM
OBJECTIVE
Using my extensive account management and customer service experience to land my next opportunity.
SKILLS
Account Management
Customer Relations
Innovative Customer Solutions
Account Acquisition
Customer Service
Warehouse Management Systems
EDUCATION
Bachelor of Science • Marketing/Business Administration• Ramapo College of New Jersey
RICHARD E MCCAFFREY JR.
143 JEFFERSON DRIVE OCEAN NEW JERSEY 07712
732-***-**** advcvj@r.postjobfree.com
EXPERIENCE
ACCOUNT MANAGER • COREGISTICS • FEBRUARY 2021 – JULY 2022
Responsible for the performance, financial stability, and customer relationship of account
Successfully managed complex supply chain projects
Worked with ERP/MRP systems to effectively manage customer projects
Maintained bills of material, inventory and project information for projects
Communicated with clients and vendors to manage production schedules
Planed daily to ensure customer shipments are executed timely
Successfully coordinated procurement and receipt of production materials
Managed final disposition of project at completion of project
Maintained and communicates customer specified reports per customer’s requirements
Effectively communicated with customer in all aspects of supply chain events
Responsible for dramatic shift in customer satisfaction, through strong communication and interpersonal skills
ACCOUNT MANAGER • NATIONAL TREE COMPANY/NATIONAL OUTDOOR LIVING • MARCH 2015 – MAY 2020
Successfully managed existing accounts for a leading global wholesaler/manufacturer of holiday themed merchandise and outdoor patio furniture
Retained customers (big box stores to internet vendors) through strong relationship management and innovative problem solving to ensure customer satisfaction
Created and implemented Account Manager processes, performance objectives and sales targets
Assisted customer service department as needed during busy season
Created drop ship programs for Ecommerce clients resulting in new revenue
Uploaded internet selected items into retail companies’ portals resulting in faster shipments to customers
Mentored junior staff-contributing to their development and advancement
Represented company at national/international trade shows resulting in new customers and increased revenue
Constructed trade show displays to attract potential buyers
Monitored orders by coordinating with logistics department to ensure the accuracy of orders and timelines of shipping
ACCOUNT MANAGER • MAUL CONSTRUCTION. • SEPTEMBER 2010 – MARCH 2015
Managed accounts for successful residential home improvements contractor
Collaborated with owners on the estimate and bid package preparation process to ensure seamless completion of projects
Retained customers through strong relationship management and innovative problem solving to ensure customer satisfaction
Identified new business opportunities with current accounts.
Managed day to day operations of office. Efficiently provided administrative management and related tasks as required to coordinate the work of the entire team
Work closely with, sub-contractors and homeowners to ensure complete satisfaction generating repeat business
BRANCH MANAGER • AMERICAN GENERAL FINANCIAL SERVICES, INC. • AUGUST 2004 - SEPTEMBER 2010
FINANCIAL SALES REPRESENTATIVE • AMERICAN GENERAL FINANCIAL SERVICES, INC. • MAY 2002 -AUGUST 2004
Promoted to Branch Manager to oversee a team of five financial representatives and customer account specialists with a portfolio of over $13 million
Consistently led the most profitable branch in the state was Awarded Manager of the Year 2006-2011
Awarded Branch of the Month numerous times a year.
Oversaw staff transactions and performed lending operations including but not limited to new applications, credit evaluations, underwriting, collections and closing of consumer/residential loans
Prepared and analyzed branch reporting for profitability and branch performance
Developed and maintained existing partnerships with local businesses to extend retail credit
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