Assistant Store Data Entry

SULETTE CASSAGNOL-JEAN

**** ********* **** ** *******, NC 28025 • 704-***-**** • advcvi@r.postjobfree.com

DETAIL-ORIENTED OPERATIONS DIRECTOR

Clinical Researcher • Operations Director • Assisted Living Administrator • Operations Manager

Financial Management • Training and Development • Accounting • Full Cycle Recruiting

Ensured Quality • Retained Clients • Implemented Resolutions • Expanded Profitability

Optimized Budgets • Conducted Evaluations • Generated Reports • Increased Efficiency

WORK EXPERIENCE

Wells Fargo, Charlotte, NC Jan 2021 - June 2022

Customer Relations Specialist

●Directed inbound client calls timely, accurately, professionally, and courteously.

●Maintained required performance standards in quality, attendance, and promptness.

●Ensured resolution of client inquiries.

●Engaged with clients to understand their needs and leverage products and services.

●Performed job duties leveraging tools and resources to effectively meet client needs.

●Bolstered the security of client information and assisted with minimizing bank losses.

Angels at Heart Assisted Living, China Grove, NC May 2018 - Aug 2019

Executive Director

●Increased sales by 60% in 1 year.

●Improved CMS's 5-star rating from a provisional license in less than a year.

●Supervised the overall day-to-day operation of the community to ensure the highest quality operations by company standards and resident satisfaction.

●Developed understanding of documentum and/or other content management systems.

●Oversaw hiring, coaching, training, and disciplinary procedures.

●Utilized sound fiscal management skills to develop, manage, and adhere to the budget.

●Executed procedures for maintaining administrative relationships, communications, and integration with support services and community hospitals.

●Increased census and profitability in skilled nursing and assisted living facilities.

●Improved profit by managing client financial accounting procedures, overtime, and collections.

Suburban Guardianship Family Care Homes, Concord, NC March 2017 - Dec 2017

Executive Director

●Ensured compliance to living/family care home regulations for the state of North Carolina.

●Created a policies and procedures manual and monitored resident satisfaction.

●Fostered a smooth functioning, efficient operation through timely and effective resolution of grievances from clients, families, and/or staff.

●Directed screening, hiring, and evaluation of all facility staff.

●Scheduled coverage for all departments and shifts.

●Conducted periodic evaluations of resident practical care and health needs.

●Performed periodic review and coordination of Resident Service Plans.

●Delivered accurate and current personnel paperwork.

Massachusetts General Hospital, Boston, MA April 2007 - Jan 2010

Research Assistant

●Contributed to the Study Coordinators with site study conduct.

●Facilitated subject recruitment for the clinical trial.

●Ensured all site staff are properly trained on all protocol procedures.

●Prepared study-related materials including organizing patient charts, labeling samples collected, documenting patient visits, and scheduling infusion dates.

●Collaborated with an investigator on the patient re-consenting process.

●Analyzed patient data for discrepancies, edited reports and articles, and assisted Study Coordinators with data entry into the EDC system.

●Performed routine calls to patients with study updates.

●Organized records and maintained inventory equipment and materials.

Prior Experiences: Old Navy, Assistant Store Manager; Bob's Stores, Merchandise Manager, Assistant Store Manager; Home Goods, Operations Manager/Assistant Store Manager

EDUCATION

Pfeiffer University, Charlotte, NC 2014

Bachelor of Science, Health Administration, magna cum laude

TECHNOLOGIES & LICENSES

Technologies: Microsoft Excel

Licenses: North Carolina Assisted Living Facility Administrator

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