Administration/Business Ownership/Trainer/Human Resources
Resume:
Boise, ID
advcvb@r.postjobfree.com
advcvb@r.postjobfree.com
MICHELINE CRAIG
OBJECTIVE
Utilize my skills and years of experience to be a proactive member of your great team.
SKILLS & ABILITIES
Owner/Operator of a Residential and Business Cleaning Service
Account Receivables Collections
Dispute Resolutions
Advanced Late-Stage Collections
Loan Processing
Case Management
Medical Billing
Medicaid Processing
Human Resources
EXPERIENCE
White Glove Cleaning Services, Owner
September 2021 to Current
Residential and Business Cleaning Services.
Serving the Treasure Valley
FloForm Countertops, Lead Generator
February 2021 – August 2021
Work directly with/at retail partners showcasing Silestone Countertops.
Travel the state to all of our partners locations to demonstrate and educate about the quality of our product.
Gain customer contact information to schedule in home consultation.
Triguard Pest Control, Customer Relations Specialist
August 2020 – January 2021 (Temporary)
Set Up New accounts.
Collections and billing.
Dispute resolution.
Appointment confirmations.
United Site Services, Account Resolutions Specialist
March 2020-June 2020 (Temporary)
Dispute Resolution.
Large Balance Collections for Commercial/Consumer Accounts.
Citi Bank, Collection Specialist 4
May 2011-May 2020
Collections/Prevention of Net Credit Loss on Late-Stage Credit Card Portfolios.
Change Agent/Team Mentor
Loss Control/Skip Trace Specialist
Owner/Operator of Average Joe’s Resume & Interview Coaching, LLC.
Jan 2020-Current
Professional Resume Preparation Services.
Interview Skill Coach.
Job search resource coach.
Advantage Resourcing/One Main Financial
June 2016-Dec 2016 (Temporary)
Loan Processor.
Collections for delinquent accounts.
Marketing Supervisor.
Security Finance, Manager In-Waiting
January 2015-June 2016
Loan Processor.
Collections for delinquent accounts.
Income tax preparation.
Sears Holdings Company, Human Resource Manager
Nov 2013-Nov 2014
Staffing.
Payroll.
Accounts Receivable/Payable.
Med-Assist, Consultant
November 2008-April 2009
Assisted Low Income/Uninsured Patients Apply for Medicaid Benefits.
Worked with local government/community agencies to help families in need.
Nevada Dept. Of Health and Welfare, Case Manager
November 2007-November 2008
Screened and Processed Food Stamp, Medicaid, And TANF Applications for The State of Nevada.
Created network of interdepartmental governmental agencies to track benefits applicants already receiving, streamlining the case management process.
Northeastern Nevada Regional Hospital, Medicaid Biller and Follow-Up Specialist.
November 2006-November 2007
Billed/Coded Medicaid Primary and Secondary claims for the hospital and emergency room using Epremis.
Corrected rejected claims for rebilling purposes.
Dropped outstanding bad debt by 26% first 3 months as the biller.
Followed-Up on outstanding claims.
Wrote best practices manual for the Business Office per was under new management.
EDUCATION
TREASURE VALLEY COMMUNITY COLLEGE 94-95
Legal Office Executive
University of Phoenix
Business Accounting
Great Basin College
Social Work
COMMUNICATION
I am a great team player and a great leader. I am highly creative and, also work well on my own. Love to be challenged.
LEADERSHIP
I own my own successful business that I am immensely proud off. It is a great service to the community.
REFERENCES
STACEY SMITH PATE
Veterans Administration
AIMEE BRADLEY
Senior Supervisor
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