Lisa Huston

Milford, OH

513-***-****

Re-entering the workforce seeking a career (remote or hybrid remote position) with growth potential. (The gap in my employment history is due to being a stay-at-home mom) Work Experience

CSR/Brand Representative

Market Source, Inc. An Allegis Group Company - Alpharetta Woods, GA 07/2021 - 01/2022

Promote Smart Carts to retail customers

Promote brand awareness to vendors and customers

Endorsed, recommend & refer product to retail customers Increased drive sales and profits

Educate, demonstrate Veeva smart carts to retail & employees Trained employees on product, communication and guidelines Promotional events, product launches and social media events Strong knowledge of products and Company policies

Customer Service Representative

Paparazzi Accessories Inc - Cincinnati, OH

01/2018 - 04/2020

• Inbound/Outbound Calls via Call Center Setting

• Promoted sales of Paparazzi jewelry and accessories

• Processed cash, checks & credit card transactions

• Replenished and rotated product inventory

• Managed client records

• Handled online orders, transactions, email

• Responsible for tracking and maintaining inventory

• Resolved customer issues

• Managed customer accounts

Office Manager/Administrative Assistant

Dishman Satellite Services - Cincinnati, OH

03/1997 - 09/2002

• Inbound/Outbound Calls

• Bookkeeping

• Multi line phone

• Scheduled client appointments

• Dispatched Subcontractors

• Accounts payable/receivable

• Payroll

• Sales

Education

Criminal Justice

Brown Mackie College - Cincinnati, OH

09/2003 - 11/2004

High School Diploma

Norwood High School - Norwood, OH

09/1979 - 05/1984

Skills

• Schedule management

• Customer service / support

• Databases

• Customer relationship management

• Multi-line phone systems

• Accounts receivable / payable

• Payroll management

• Inventory control

• Retail Management

• Order entry

• AS400

• Live chat

• Microsoft Excel

• Office Management

• Quickbooks

• SAP

• Computer literacy

• Contract negotiation

• Technical Support

• Empathetic

• Excellent Phone Etiquette

• CRM Software

• Customer rapport

• Data entry

• 10 key

• Team management

• Continuous improvement

• Leadership

• Time management

• Conflict management

• Microsoft Word

• Computer skills

• Dispatching

• Accounting

• Negotiation

• Microsoft Office

• Organizational Skills

• Training & Development

• Front Desk experience

• Human Resources

• Marketing

• Administrative Experience

• Recruiting

• Project Management

• Microsoft Outlook

• Merchandising

• Analysis skills

• Research

• Management

• Quality control

• Benefits administration

• Transcription

• Mac OS

• Accounting software

• Quality Assurance

• Bookkeeping

• Communication skills

• Outbound Sales

• User Interface (UI)

• Financial Report Writing

• Microsoft Powerpoint

• Inside sales

• Salesforce

• JiraSalesforce

• Speaks clearly, correctly, and concisely

• Maintaining data integrity by detecting errors

• Identifying and resolving common customer issues Maintaining data integrity by detecting errors

Tendency to be well-organized, rule-abiding, and hard working Identify and resolving common customer issues

Demonstrates customer service skills in a call center setting

Contact this candidate