Data Entry Administrative Assistant

Eric Lynn Sr. Clinton Md. ***** C-202-***-**** ********************@*****.***

Management

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven

to increase efficiency, customer satisfaction and the bottom line.

Certified Professional Coder (CPC) certification training

Key Skills

Office Management

Teambuilding & Supervision

CPT Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

HCPCS Training

Records Management

ICD-10-PCS Training

Inventory Management

Expense Reduction

Education

2005-2009 University of Phoenix, Phoenix, Arizona. BAS Degree, IT/Networking and Video Communication: Diploma GRADUATED

2017-2020 Ashworth College / Online: Medical Billing and Coding / Certified Professional Coder (CPC) Certification GRADUATED

2020-2020 Johns Hopkins University COVID-19 CONTACT TRACING Certification GRADUATED

Employment History

THE ETTAIN GROUP MEDICAL MEMBER ACCOUNT AGENT 2021-PRESENT ONLINE

AFFILIATED PROJECTS: AVANTIVE SOLUTIONS, DECEMBER 2021 – PRESENT

Handle customer inquiries and complaints.

Provide information about the products and services.

Troubleshoot and resolve product issues and concerns.

Document and update customer records based on interactions.

Develop and maintain a knowledge base of the evolving products and services.

Account Receivable/Bill Payments

THE PANTHER GROUP CUSTOMER SERVICE REPRESENATIVE 2021-2021 ONLINE

AFFILIATED PROJECTS: MASSACHUSETTES COVID-19 VACCINATION PROGRAM, FEBRUARY 2021 – AUGUST 2021

CALIFORNIA LIFE LINE, AUGUST 2021 – December 2021

Interact with program participants on a regular, daily basis.

Educate customers on program services and eligibility requirements.

Exhibit advanced programmatic knowledge and is able to assist customers throughout any/all phases of the application process, from enrollment through the awarding of benefits and services.

Work with customers to meet and achieve program goals and/or maintain program services and eligibility.

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.

Follow standard operating procedures to ensure consistency and accuracy.

Address customers inquiries and resolve problems to ensure that appropriate changes are made.

Refer unresolved customer grievances to designated departments for further investigation.

Communicate with supervisor regarding any potential needs or concerns.

Perform data entry accurately.

E & M Services LLC. MEDICAL BILLING AND CODER 2018-2021 ONLINE

Manage customer transactions and reconcile discrepancies.

Create and update database and excel spreadsheets.

Evaluate accounts statements for clients.

Prepare documents and files for creating reports.

Keep positive customer rapport

Perfect Touch Marketing Contract Manager 2016-2018, ONLINE

Answering customers when they call in for the purchasing of their vacation packages.

Taking all inbound calls arraigning appointments for customers. Explain where and when to pick up certificates.

Also awarding customers with gifts in cash or product.

AMD Marketing LLC. Marketing Representative 2014-2016, Alexandria Va.

Assisting customers when they call in for the purchasing of their vacation packages.

Answer all inbound calls arraigning appointments for customers. Explain where and when to pick up certificates for complementary gifts.

Reason for leaving: Company closed and filed for Bankruptcy.

EMT Termite and Pest Control Service Manager 2004-2014, Germantown, Md.

Responsible for keeping all residential and commercial customers accounts insect free. Handling schedules and pay-roll accounts.

Supervise (5) employees and maintain their account supervision as well as training.

Received several certifications for signature customer service in handling commercial accounts.

Reason for Leaving: Company Moved to Seattle Washington.

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