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Customer Service Store Manager

Location:
Loughman, FL
Posted:
February 15, 2023

Contact this candidate

Resume:

Yesenia Malave

Davenport, FL *****

advcrd@r.postjobfree.com

+1-863-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk Lead

RC Moore Transportation - Tampa, FL

January 2020 to Present

• Processing and Invoicing Orders.

• Contacting Customers.

• Prepare and processed shipping documents, including work and shipping orders, route materials and bill of lading.

• Compared shipment contents with paperwork to support inventory accuracy and records management.

• Leading a group of 10 office staff, making sure inbound and outbound posting is done, saved on our records and emailed to our customers.

• Training new staff.

• Work with SAP, EXCEL, ACCELLOS.

Florida - Training Store Manager

Family Dollar, inc

March 2013 to Present

Scheduling, controlling payroll, sales, inventory

● Handling customer service

● Training and leading 8 or more employees at once

● Managing small box store with over 1.7 millions in sales yearly Machine Operator/Packer

Ramstad Staffing - Bristol, CT

July 2010 to January 2013

assembling and checking products parts, ensuring that all machinery run smoothly and assisting in the shipments of items, performed one or several functions on a production line such as fabricating of parts and products, testing finished products, transporting materials and equipment to other areas or cleaning production areas.

Find and collect merchandise in a warehouse and prepare the items for shipment to customers, load items in dollies or conveyer belts to move them trough out the distribution center and then assemble packages for shipping.

Visual Merchandiser Manager

Ocean State Job Lot, CT

January 2005 to May 2010

Set displays according to the directions of store manager

● Sets store for top 40 most sale items, trained new employees PA - Store Manager

Worlds Greatest Dollar Store

February 1998 to November 2004

Monitored sales activities to ensure that customers received satisfactory service and quality goods

● Inventoried stocked and reordered when inventory drops to a specified level

● Instructed staff on how to handle difficult and complicated sales

● Planed budgets and authorized payments and merchandise returns

● Enforced safety, health and security rules

Education

High School Diploma

John F.Kennedy High School

1995

Skills

• Great customer service skills

• Bilingual

• Fast learner

• Interviewing

• Inventory Control

• Store Management Experience

• Cash Handling

• Merchandising

• Management Experience

• Retail Sales

• Retail Management

• Manufacturing Experience (3 years)

• Warehouse Management System

• Warehouse Experience

• Shipping & Receiving

• Spanish

• SAP

• Writing skills

• Customer service

• Microsoft Excel

• Google Docs

• Freight Experience

• Payroll

• Pallet Jack

• Stocking

• Basic math

Certifications and Licenses

Driver's License

Assessments

Work style: Reliability — Familiar

November 2019

Tendency to be dependable and come to work

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Familiar November 2019

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Accounting skills: Bookkeeping — Completed

November 2019

Calculating and determining the accuracy of financial data. Full results: Completed

Project management skills: Budgeting — Proficient

November 2019

Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Proficient

Logic & verbal reasoning — Completed

November 2019

Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Completed

HR: Compensation & benefits — Completed

November 2019

Knowledge of compensation and benefits programs.

Full results: Completed

Supervisory skills: Interpersonal skills — Completed November 2019

Fostering a collaborative environment and conducting difficult conversations. Full results: Completed

Management & leadership skills: Planning & execution — Highly Proficient November 2019

Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

Management & leadership skills: Impact & influence — Completed November 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

● Great customer service skills

● Fast learner

● Direct and supervise employees engaged in sales, inventory-taking

● Bilingual



Contact this candidate