Deborah A Flinton-Rhodes

advcpo@r.postjobfree.com 518-***-****

linkedin.com/in/debbie-rhodes-1a898920

Summary

Call center Customer service representative with 8 years experience and Purchasing professional with over 7 years’ experience in (MRO) Material Repair and Operations/Buyer. Recognized for abilities to improve processes, effectively set priorities, organize workflow methods and to meet or exceed deadline expectations. Strong problem solving skills along with flexibility and willingness to initiate and support change. Experience

Customer Service Representative

Mindlance

Mar 2022 - Sep 2022 (7 months)

•Responsible for responding to customer inquiries and complaints. via email or phone, initiates a variety of real-time inbound and outbound voice-based communications to support customer care- primarily order taking & order tracking.

•Provide shipment, order tracking (Proof of delivery) or invoice documentation upon request certificate of analysis and certificate of compliance, sales order acknowledgements, etc.

•Create incidents, tasks, and inquires within Service Cloud where applicable and respond to those inquiry types assigned to the team.

•Review inventory and orders for product availability Customer Service Representative

Collabera

Mar 2021 - Mar 2022 (1 year 1 month)

•Scheduled patient vaccination appointments for Covid 19 and provided access to vaccination information

•Consistently met individual performance standards/metrics

•Worked Independently and efficiently in a 100% remote role processing pandemic unemployment claims and reviewing the claims for fraud

Call Center Representative

Fidelis Care

Jan 2019 - Dec 2020 (2 years)

Create authorizations for elective surgeries, verify if CPT codes or DX require authorizations and to also verify provider authorization request status. Leveraged expert knowledge of client appointment technology to resolve patient scheduling issues in an expedited manner. Call Center Support Representative

Beacon Health Options

Jan 2015 - Jan 2019 (4 years 1 month)

Deborah A Flinton-Rhodes - page 1

Received member and provider calls for multiple commercial mental health and substance abuse commercial plans. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Customer Service Representative

Nesco Resource

Sep 2014 - Dec 2014 (4 months)

•Respond to customer queries, including answering multi-line phone system and providing detailed information on products and services

•High level of accuracy in supplying proper applications, processing quotes, orders, delivery and data entry, including providing technical information to customers and handling expedite orders

•Resolve billing questions and disputes, as well as customer complaints

•Deal with clients and customers with excellent communication and interpersonal skills Purchasing/Customer Service

Starfire Systems, Inc.

Sep 2013 - Feb 2014 (6 months)

• Production planning to include; coordinate purchase orders and maintain raw materials inventory levels to meet production schedule

• Created control documents for outlining purchasing procedures, practices and resources to include vendor selection and management

• Maintained just in time chemical inventory for production

• Finished goods inventory control including the issue and control of lot numbers with batch sheet retention

• Received incoming calls, processed orders and prepared quote requests, issued order acknowledgements and planned ship dates

• Entered the orders received via electronic media into Quick Books and completed customer invoices, initiated collections of past due accounts and created weekly sales reports for management review Purchasing/Sourcing Assistant Buyer

Taylor Made Products

Jun 2013 - Aug 2013 (3 months)

• Entered purchase orders and coordinated all ocean/air and domestic inbound freight

• Reviewed and resolved packing slip discrepancies between supplies and receiving warehouses and accounts payable team.

• Created reports to show vendor short ships and manufacturing delays and analyzed data determining if there was a need to place the order with other vendors Purchasing - Buyer MRO

Roses Brands former Richardson Brands Company

Aug 2006 - Mar 2013 (6 years 8 months)

• Research Potential Vendors-Select and discuss with vendors, product, or service information, such as price, availability, and delivery schedule, and to try and establish favorable payment terms for Richardson Brands Company

• Acted as Interim Purchasing Manager for 4 weeks per year for all raw materials and packaging Deborah A Flinton-Rhodes - page 2

• Assist with plant inventory counts, completing data entry and researching item information from Richardson Brands accounting software.

• Attention to details when ordering equipment for production to verify that all specifications match the approved order, and that options are reviewed as to leasing, purchase price and asset tagging.

• Established plant wide wastepaper and electronic recycling program and negotiated rebate payments AutoCAD Technician

Regeneron

Sep 2004 - Nov 2005 (1 year 3 months)

• Created preliminary general arrangement drawings for essential clean room unit for use in pharmaceutical product production.

• Coordinated communication between engineers, mechanics and facility managers to gain approval for implementation of industry standardized symbols for HVAC and P & ID's to be used in conjunction with

"FDA Site Approval".

AutoCAD Technician - Short/Long Term Contract Positions Norman Technical,Manpower,Key Personnrl, Addecco/TAD, Uniforce Jan 1992 - Sep 2004 (12 years 9 months)

• Implemented system of data extraction for AutoCAD R14 drawings to be used in a customized Microsoft Access database for plant maintenance.

• Created AutoCAD piping and instrumentation drawings in addition to general arrangement drawings of process areas within plant.

• Responsible for drafting drawings using blueprints,photographs and field sketches to show existing conditions for HVAC demolition and to produce drawings for all new work. Database Magement

Norman Technical Services

Jan 1991 - Dec 1992 (2 years)

• Implemented Microsoft Access Database Management and development, including managing file sharing and printer resources in a peer environment.

• Lead database conversion team performing for conversion of files from old system to new programs operating on Windows NT platform.

• Installed network and associated software using Windows NT.Assisted administrator in creating/ assigning user accounts with permissions for implementation of new tooling inspection criteria software. Help Desk Support Technician

Addecco/TAD

Jan 1990 - Dec 1990 (1 year)

• Effectively provided Help Desk assistance for financial software packages including the installation, utilization of and troubleshooting to support applications in Windows NT operating systems on both networks and standalone pc's.

Customer Service Representative

Union National Bank

1989 - 1990 (2 years)

Deborah A Flinton-Rhodes - page 3

• Responsible for all transactions, deposits and withdrawals' in compliance with bank regulations and provided customer assistance with statement discrepancies. Bookkeeper

Millwork Specialties

1987 - 1989 (3 years)

• Recorded and maintained all accounting procedures for payroll, accounts receivables and accounts payable, working with company controller.

Customer Service Representative

KeyBank

1985 - 1987 (3 years)

• Responsible for all transactions, deposits and withdrawals' in compliance with bank regulations and provided customer assistance with statement discrepancies. Education

IKON Computer Center

Micrsoft Certified Specialist

1997 - 1997

Training course for becoming a certified Miscrosoft product specialist. Hudson Valley Community College

Accounting

1984 - 1985

Keveny Memorial Academy

Regent Diploma

1979 - 1982

Skills

Customer Support • Data Entry • Time Management • Problem Solving • Management • Project Planning • Manufacturing • Food • Strategic Planning • Microsoft Office Deborah A Flinton-Rhodes - page 4

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