CURRICULUM VITAE

Valencia Naitawang

P.O. Box 164**-***** Nairobi

Mobile number: +254-*********

Email address: advclp@r.postjobfree.com

Experienced Customer Service Agent

A budding customer service agent with experience and training in the aviation industry; airport handling and Flight dispatching and in human resource management. I enjoy working with various personality types with a Strong ability to obtain customer satisfaction. I am a reliable team member with a personable nature as well as Excellent communicator.

Areas of Expertise and Skills

• Airport Handling

• Flight Dispatching

• Customer relationship management

• Aeronautical decision-making skills

• Computer proficiency

• Excellent communication skills

College of Human Resource Management: Ongoing

Diploma in Human Resource Management

Petanns Institute of Business Studies: August 2020- Oct 2020 Certificate in Computer Packages

East African School of Aviation: 2018-2019

Diploma in Aviation Airport Operations/ Flight dispatch The Mary Leakey Girls’ High School: 2013-2016

Kenya Certificate of Secondary Education- KCSE

SUMMARY OF QUALIFICATIONS AND COMPETENCIES

EDUCATION/PROFESSIONAL DEVELOPMENT

October 2019-December 2019

Tradewinds Aviation Services

Position: Customer Care

Site: Jomo Kenyatta International Airport (JKIA)

Duties and Responsibilities

• Provide information on flight arrivals and departures

• Developing flight plans based on a variety of factors

• Handle passengers requiring special assistance

• Take lost and found reports

• Meet and assist passengers

• Provide safety through oversight on weather, provision of maintenance needs and other factors affecting safety in accordance with KCAA guidelines

• Ground Support including check in and directing passengers to designated areas Company: National Environment Management Authority, Nairobi Position: Human Resource Attaché` (2022 January- March 2022) Duties and Responsibilities

• Moving files and recording file movement.

• Photocopying documents.

• Dispatching letters to the registry.

• Filing employee data.

• Induction of interns.

• Keying in data in excel.

• Organizing letters.

• Retrieving files.

PROFESSIONAL WORK EXPERIENCE

Mr. Chavera Davidson

Flight Dispatch Coordinator

East African School of Aviation

P.O. Box 306**-***** Nairobi

Telephone no: +256********

Email Address: advclp@r.postjobfree.com

Mr. Samuel Nyandiba

Team leader

Trade winds Aviation Services

Cargo Village, Freight Link Road

Telephone no: +254-***-******

Email Address: advclp@r.postjobfree.com

Mr. Abed Kyalo

Head of Department Business

College of Human Resource Management

P.O. Box 4322-00200 Nairobi

Telephone no: +254*********

Email Address: advclp@r.postjobfree.com

REFEREES

Contact this candidate