S H A W N D E K . R A M I R E Z

**** ******* ****

Oakley, CA 94561

916-***-**** • advcj8@r.postjobfree.com

Objective

Customer Service/Office Professional with excellent organizational and communication skills seeking a position that allows me to apply my experience and passion for helping others. Summary of Qualifications

Proven ability to prioritize & complete multiple tasks in a challenging environment

Strong attention to detail

Excellent organizational and communication skills

Extensive knowledge of office practices and procedures

Team player with excellent leadership skills, fast learner, reliable, responsible, and motivated. Work Experience

Tires Warehouse West, Lahaina, HI 09/2020-10/2022

Store Manager (07/2021-10/2022)

Supervise a crew of 6.

Staff hiring, scheduling, training, and coaching.

Maintain inventory, and order supplies and parts for all jobs.

Process all banking and daily financial activities.

Over see all aspects of daily operation.

Service Writer (09/2020-07/2021)

Open and close the store.

Customer service. Phone handling.

Book and cancel mechanical/tire appts.

Provide work estimates.

Nordstrom Rack, Concord, CA 12/2015-06/2020

Store Administrator (12/2016-06/2020)

Assist Store Manager with daily activities.

HR duties. Hiring of employees. New hire training. Uniform disbursement.

Check disbursements. Balancing of stores monthly expenses.

Organized all store events. Ordering and purchasing all supplies.

Review and respond to all company emails and requests. Including customer reviews and inquiries. Men’s & Kids Asst Mgr. (12/2015-12/2016)

Supervise a crew of 10. Scheduling and coaching.

Set-up morning rallies

Organized and styled departments. Set-up retail displays. Nordstrom Rack, San Leandro, CA 02/2015-12/2015

Cashier/Cash Room Specialist

Balancing the stores daily cash.

Opening and closing the store.

Customer service, cashier.

Macy’s Department Store, San Leandro, CA 10/2014-02/2015 Sales Associate

Greet and assist customers in their purchases and returns. Cashier and customer service.

Monitor fitting room. Light cleaning. Recovering and maintaining a neat look for merchandise. Alexander and Gildemeister Families, Bay Point and San Leandro, CA 11/2011-09/2014 In-Home Caregiver

Assisted with all daily living activities. Provided cooked meals and daily exercise routines.

Light housekeeping duties. Including cleaning, laundry, and errands.

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