Customer Service Store Manager

Isiah Dorris Resume P 312-***-**** E ***********@*****.***

Education

Bachelor of Science - Justice Studies

Anticipated 2025

Arizona State University - Tempe, AZ

Experience

Store Manager / Store Manager Trainer - Starbucks Coffee Company December, 2017- Current

Chicago, Illinois

● Simultaneously dual managed 2 teams of 25+ people

● Drive results in an existing store in sales, customer connection score, store operations scores, product quality, company policies and routines, and cleanliness

● Sole recruiter - lead onboarding and organizing of and implementation of new partner training and ongoing development of team of 25+ partners across a portfolio of stores

● Ensure operational efficiency, manage supervisors, trainers and employees -grow their capabilities

● Act as peer mentor for existing, newly promoted, and or external talent, leading as a peer coach across multiple districts

● Opened 5 new locations as a managerial level trainer and operator

● Monitor partners on brand consistencies; assign tasks, evaluate, assess quality

● Responsible for enforcing safety standards and consumption deliverables

● Regularly monitoring entirety of onboarding and training of baristas to ensure highest level of corporate performance and benchmarks

Starbucks Foundation Service Fellowship, Civic Engagement Fellow- Chicago Cares

(Powered by: Points of Light)

September, 2019 - April, 2020

Chicago, IL

● Served community site as the first ever Civic Engagement Fellow, along with expectation of building out program for the role along with Chicago Cares (CCI) supervisor

● Researched and prepared documents on various civic organizations in Chicago

● Coordinated outreach to prospective NGO partners, i.e. emails, phone calls, meetings, functions, to establish relationship and partnership between them and CCI

● Co-redesigned a program for volunteers which develops them as leaders with CCI, leveraging capacity building fundamentals

● Provided administrative support for larger functions and events, flexible in supporting staff members with office tasks

● Created & developed Calls to Action for: organizations, CCI volunteers, external volunteers, partnering nonprofits

2

Administrative Staff/Administrative Intern - ACLU of Illinois June, 2018 - August, 2019

Chicago, IL

● Engaged in internal and external advocacy meetings for numerous coalitions

● Navigated Microsoft Suite to execute numerous clerical/receptionist duties

● Facilitated organizing tasks including inventory, organization of common areas and file management to ensure properly functioning of responsibilities

● Tracked attendance and extended clerical/receptionist support along with assisting senior staff members

● Assisted senior staff members with meetings

Certified Trainer/Catering Coordinator - Potbelly Sandwich Works, Greater Chicago Area

● Supervised a team of 6+; assigned roles, tracked sales progress, managed deliveries, served as liaison for customers

● Trained new hires and oversaw onboarding process; assembled orientation materials, developed training agendas, executed all related training

● Performed as well as delegated associate roles i.e.; basic sanitation in food operations, safe food preparation conducted cleaning tasks, performed some culinary tasks Team Leader, Barista - Argo Tea, LLC

March, 2017 - December, 2017

Chicago, IL

● Led a team of 5+; managed shifts, assigned roles to baristas

● Managed inventory on a daily and weekly basis, maintained managerial spaces, supervised cash management

● Led and coached brand captains, ensured highest level of customer service and brand awareness

● Responsible for all aspects of shift customer service level; set team benchmarks, set exceptional customer service example

Community Outreach Program/Volunteering

Alumnus of All Stars Project of Chicago (Developmental School for Youth), Chicago, IL

(January, 2018 - August, 2018)

● Actively support new initiatives and champion their continued work in Chicago as a organization youth leader ambassador

● Coached peers, as a graduate in; professional attire, resume building, punctuality, conversations in leisure or serious matters

● Hosted and moderated panels, luncheons, and dinner parties with corporate audiences

● Led discussions on cultural concerns in our community

● Developed professionalism, office manners, office setting skills

● Partake in networking classes to develop cultivation skills

Contact this candidate