RHONDA JEANETTE ROSS

423-***-****, advcgr@r.postjobfree.com, Dunlap, TN, 37327

SKILLS

HRIS System

Contract Negotiation

Benefits Administration

Policy development

Recruitment and hiring

Vendor management

Accounts Payable

Procurement

Expense control

Microsoft Office

PROFESSIONAL SUMMARY

Accomplished Operations Director with extensive background in Human Resources, Payroll, Accounts Payable, and Procurement. Delivers high-quality work by effectively managing all aspects business. Well-versed in organizational skills, problem solving, analytical thinking and strict attention to detail. EXPERIENCE

Director of Operations/HR/AP, Oct 2019 - Sep 2022

Selectis Health, Inc, Greenwood Village, CO

25 years of experience in Human Resources, Payroll and Benefits.

Implemented the development and delivery of strategic HR plans to fit with overall business direction for nine facilities.

Handled confidential matters with discretion to maintain workplace and employee privacy while remaining fully compliant with legal standards for EEO, ADA, FMLA, ACA, CMS and state and federal laws.

Established, analyzed and updated budgets for salaries and expenses.

Helped build, maintain and revise HR policies, standards and documentation.

Updated and maintained human resources records with new employee details, tax information and changing personal details.

Recruited and hired new employees to fill job vacancies and add talent to department.

Processed employee salaries and wages using payroll systems.

Received, processed, verified and reconciled invoices to complete payments and control expenses.

Compiled budgets from estimated revenue, expense and previous budget information.

Revamped inventory management with targeted purchasing strategies.

Analyzed invoice and expense reports to charge expenses to accounts and cost centers.

Negotiated with suppliers and vendors to secure favorable terms and competitive pricing to include insurance benefits and GPO.

Adopted and integrated process and technology solutions to boost efficiency.

Directed Executive Directors in implementing quality control strategies to protect business assets and minimize waste.

Director of Support Services, Aug 2016 - Oct 2019

Cadence Healthcare Solutions, Hixson, TN

Assisted COO with all operational functions for six facilities

Helped build, maintain and revise HR policies, standards and documentation to include all benefits while keeping organizations fully compliant with legal standards for EEO, FMLA, CMS and ADA.

Maintained HRIS database with employment information.

Achieved financial targets through effective budget planning and management.

Kept accurate records of revenue, expenditures and payments.

Managed, maintained and prepared financial statements and reports.

Delivered timely payments to vendors based on internal schedules and established payment agreements.

Received, processed, verified and reconciled invoices to complete payments and control expenses.

IT Support

Human Resources Benefits Coordinator, Oct 2013 - Aug 2016 Walden Security, Chattanooga, TN

Processed payroll and benefits deductions accurately and timely into payroll system and maintained employee benefit records.

File Insurance claims for commercial and federal employees.

Prepared and distributed annual documents and reports related to ACA.

Worked with internal staff and vendors to resolve difficult or sensitive insurance problems and related documentation.

Helped employees select optimal benefits with technological tools and training staff offering one-on-one support as first point of contact. Bank Teller, Nov 2012 - Oct 2013

First Volunteer Bank, Whitwell, TN

Communicated professionally and personably with customers to assess needs and develop solutions by providing accurate knowledge of financial product and service offerings.

Maintained and balanced cash drawers, reconciling discrepancies. Business Office Manager, Feb 2012 - Nov 2012

Healthsource Chiropractic of Chattanooga, Chattanooga, TN

Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems.

Reconciled accounts, handled cash on hand and made deposits for owners four businesses and personal finances.

Prepared payroll for all employees and completed annual staff performance evaluations and assisted staff in setting and achieving quarterly goals.

Administered contracts and manage vendor relationships to verify compliance with terms.

First Assistant Store Manager, Aug 2010 - Feb 2012 Delek, Inc (Mapco), Jasper, TN

Exceeded revenue targets through strategic promotional planning and merchandising strategies. #1 Store in the District.

Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.

Controlled costs, forecasting demand and ordering appropriate product levels to fulfill needs.

Minimized administrative and financial errors with timely paperwork filing and account reconciliations.

Business Office Manager, Jul 2009 - Apr 2010

Family Chiropractic of Shallowford, Chattanooga, TN

Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems.

Prepared payroll for all employees and completed annual staff performance evaluations and assisted staff in setting and achieving quarterly goals.

Reconciled accounts, handled cash on hand and made deposits. Director of Operations, Aug 1996 - Jul 2008

Columbus (GA) Symphony Orchestra, Columbus, GA

Hired personnel and prepared schedules with focus on maintaining optimal musician coverage for business needs.

Coordinated budgets and financial operations to consistently meet targets.

Maintained artistic and operational integrity of each show by managing entire process from concept through post-productions and marketing.

Assisted with set up, execution and break down of regular and special events. Oversaw all rehearsal, intermission and event activities.

Maintained music library and purchased new music as needed following copyright laws.

Delivered products of consistent quality to customers by working directly with vendors and staff to ensure no production issues. EDUCATION

Bachelor of Arts (B.A.): Business Administration

University of Alabama, Tuscaloosa, AL, December 1992 Professional Human Resources Certification

PHR Prep Course, December 2022

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