CURRICULUM VITA

NEERAJ KUMARI

House No - **, Block No. - G2,

Sai Enclave, Mohan Garden,

Uttam Nagar, New Delhi - 110059

Mobile: 999*******

E-Mail: advcgk@r.postjobfree.com

CAREER OBJECTIVES

To be a part of an organization, where I can get an opportunity to utilize and enhance my knowledge and skills.

EDUCATIONAL QUALIFICATIONS

Graduate from Delhi University (DU) 2011

12

th

from CBSE Board 2003

10

th

from CBSE Board 2001

TECHNICAL QUALIFICATIONS

● Three months course of Account Assistant from Bhartiya Vidya Bhavan, New Delhi, from January, 2004 to March 2004.

● Three months of Office Assistant from Bhartiya Vidya Bhawan, New Delhi, from April, 2004 to June, 2004.

● Three months course of Tally from DAV institute, New Delhi, from July 2007 to October 2007.

● One year diploma course in Office Management from YWCA, Delhi. EXPERIENCE

Worked with M/s Ashish Chemicals as EA & Process Coordinator from 11 April, 2022 to 01 October, 2022.

Responsibilities

• Ecommerce coordination.

• Responsible for timely order dispatch.

• Maintain stock sheet.

• Maintaining customer database.

• Follow-up for DSR of sales team.

• Updating pipeline of sales team.

• Follow-up for payments.

• Updating customer data base and invoice on BPCL Portal

Worked with M/s Octapack as CRM from September, 2020 to June, 2021.

Responsibilities

• Coordinate with sales team /clients for new orders.

• Providing competent answers to customers on call / email.

• Deal with orders in the back office & liaise with the logistics team.

• Handle the processing of all orders with accuracy & timeline and liaise with customers.

• Informing clients of unforeseen delays or problems.

• Responding to complaints from customers and give after sales support when required.

• Sending quotations & follow-up for PO.

• Preparing monthly collection plan and updating the same.

• Maintaining outstanding sheet & follow-up for the payments.

• Follow-up for short payments, overdue invoices, payment advice, invoice receiving etc.

Worked with IRC Group from December, 2016 to 14 August, 2020 in different department and capacity.

Responsibilities as CRM

• Coordinate with various departments for resolution of queries.

• Regularly communicate with clients asking if there are any issues I can help with, to ensure customer satisfaction.

• Sharing order status with clients on each step from receiving order to delivery of order.

• Preparing COF letter if there is any damage or shortage.

• Ensure concern tracking person is updating regular MIS to customers.

• Providing support to Sales Team by giving them feedback of customers.

• Giving suggestion to management as per daily communication with clients.

Responsibilities while working in Co-Work (Muse Spaces Pvt. Ltd.) which is established by IRC Group in August, 2019.

• Follow up clients for appointment.

• Follow up with booking platforms for new clients.

• Giving space tour & price quotation to the clients.

• Follow-up for bookings.

• Preparing client agreements & invoice.

• Follow-up for payments.

• Follow up new client for their requirement in the space which they booked for themselves & making necessary arrangements as per their requirement.

• Handling client compliance regarding internet, cleanness, phone, air condition etc. & ensuring fastest resolution.

• Maintaining client data.

• Updating events on Muse App & inviting clients for events through what’s app or through personal interaction.

• Keep stock of office supplies and place orders when necessary.

• Preparing monthly expense in excel format.

• Follow up accounts team for payment of service provider’s invoice.

• Preparing monthly check list for cleaning team, regularly checking the same to ensure whether concern person is doing his job & signing the same or not.

Responsibilities while working in collection department

• Follow up for outstanding payment.

• Follow up customers for bill processing and fulfill requirements if any for bills to be process for payment.

• Preparing covering letter of bills and sending them to respective Branch / Customers.

• Follow up from branches for bill submission and maintaining records of submitted bills.

• Preparing credit memo for received payments.

• Providing balance confirmation to customers as per their requirements.

Responsibilities as Process Coordinator

• To ensure timely & smooth vehicle dispatch.

• To supervision and to coordinate with all branches regarding vehicle dispatch.

• Updating eway bill.

• Ensure timely resolution of queries from different departments.

• Follow ups for documents from Branches.

• Vendor Payments follow up.

Worked with M/s Trade Links (Regd.) as an Office Assistant, from July, 2011 to December, 2016.

Responsibilities

• Every day checking mails and replay customers and seniors accordingly.

• Preparing Lists of Import Shipment in Excel Format & forwarding them to buyers also replying their quires through mail or through phone.

• Sending Samples & quotation and taking feedback from them.

• Tracking all Import shipment & updating status to customers.

• Co-ordinate with CHA for Import shipment for clearance.

• Preparing List of Buyers & updating their details in excel.

• Maintaining address book in outlook & updating the same.

• Co-ordinate with Sales Department & maintaining their Daily Visit File.

• Preparing Letters of DD Cancellation.

• Follow up CHA for Security Refund.

• Other Official Works i.e. Complaining of Telephone & Broadband, Taking care of Stationery Distribution, Supervise Cleaning in office etc.

Worked with Pentagon Financial Consultant Pvt. Ltd. As a tale caller for 1 year, from July 2007 to December 2008.

Worked with Anubhav Marketing (Car Loan Section) for seven months, from July, 2005 to Feb 2006.

Worked with MTNL as Customer Care Executive for 1 year, from July, 2004 to June 2005.

PERSONAL DETAILS

Fathers Name : Mr. Vishnu Dev Shah

Date Of Birth : 06

th

July 1986

Martial Status : Single

Hobbies : Listening to Music & Cooking

Date :

Pace : New Delhi Signature

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