Manish M. Kothiya

551-***-****

advcg5@r.postjobfree.com

Available within 2-4 Week (H1B Visa Valid Till 09/2023)

OBJECTIVE:

To obtain a full-time position in the field of Salesforce CRM with an emphasis on

Software development.

Summary:

13+years of working experience inIT industry which includes 3+ years working experiencein salesforce.com Development and Administration on force.com platform including analysis, modeling, design, coding, testing and implementation on Salesforce marketing and sales cloud, experience in ERP and CRM Implementation, Customization, Development, Testing and Creation of New Webpages.

SKILLS:

Salesforce Certified Administrator

Salesforce Certified Platform Developer I

Technical Skills:

Salesforce Administration

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Lightening Process Builder, Visual Flows, App Exchange, Sandbox, Apex Data Loader, Import Wizards, Data Security, Process Automation, Sales force Connect, Lightning App builder, Salesforce1 Mobile Basics, Chatter.

Salesforce Development

Apex Language, Apex Trigger, Apex Class & Apex Web Service, SOQL, SOSL, Visual Force (Page, Component & Controllers), Data Loader, HTML, XML

SFDC Tools

Eclipse, Force.com IDE, Git, Jenkins, ANT, Sales Cloud, Service Cloud

Web Technologies

HTML, Java script, XML, CSS

Office Tools

Microsoft Excel, MS Access.

PROFESSIONAL SUMMARY:

EXPERIENCE:

Client: Lucent Jewelers Inc., Lyndhurst, NJ

Role : Salesforce Admin/Developer

Duration: From October 2019 till date

Responsibilities:

Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

Experience in working on Sales Cloud as well as Service Cloud.

Worked on Salesforce Service cloud and Marketing Cloud integrations.

Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.

Lightning experience on Reports, Dashboards and Visualforce.

Upgraded some objects from Salesforce Classic to Lightning Experience to develop better interaction of pages.

Worked extensively on various salesforce.com standard objects like accounts, contacts, opportunities, products, price books, contracts, cases, leads, campaigns, reports and dashboards.

Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Experience in working with Salesforce.com sandbox and production environments.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Used Salesforce Explorer to select data and to test in SOQL and search in SOSL.

Good experience in working on VS Code with Force.com Plug-in for writing business logic in Apex programming language.

Hands-on working Experience with Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods, Application Design and Development on Multitenant Force.com platform.

In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud.

Integrated Salesforce with external applications using Force.com APIs (SOAP and REST) and developed Salesforce apex SOAP and REST web service classes.

Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

Client: Lucent Jewelers Inc., New York

Role : Computer Programmer(ERP)

Duration: November 2008 – March 2011, January – February 2012, April 2014 -Sept. 2019

Responsibilities:

First of all arrange a campaign for display design or prototype of jewelry art so client can customized as per their need.

Create, edit and track sales and purchase orders (open, cancelled, revised, partial etc.)

Create, edit and update jewelry design specifications, and generate detail cost information sheet based on metal, stone, labor, finding information.

As the order cart has been placed 15 minutes payment link has sent to the mail, in attached mail design prototype of customized jeweler and all other products invoice has sent to the client. If client wants pay after delivery then he can click on hyper link which redirect to the COD page.

Based on Order status filed the update has been delivered via mail.

After delivering the products if client hasn’t done payment, then after 10 days reminder mail goes to the appropriate client using trigger.

Monitoring sales ( compare sales figures for previous year, generate reports, graphs and statistic for sales analysis )

Monitoring Inventory.

Manage system ( Generate VICS compliant EDI documents 810 invoices and 856 ASN for B2B transactions and import/export EDI 850 purchase orders )

Upload jewelry picture, information and create a webpage for e-commerce.

Make recommendations to modify and improve the system;

Prepare manuals detailing proper use of system for the end user.

After Sales, as Services to get in touched with team to resolve after sales issues like jewelry defective or missed match or something related to return or replacement etc.

Case can be created via Email-to –case, Web-to-case or Client can also call the agent and registered their issue or solver quires regarding products. Appropriate agent will contact him via mail, call or WhatsApp.

Case closed status feedback form given to client, and every night a batch run and collect the

feedback. As per the given feedback reports generated and easily verify the after sales services.

Client: Fusion Jewelry Mfg. Pvt. Co-LTd.

Role: Computer Programmer(ERP)

Duration: April 2012 – February 2014

Responsibilities:

Create, edit and track sales and purchase orders from various client and vendor and update information as per requirement and generate document.

Design an interface which will create / update / edit jewelry picture and other related information to different web portal as per client requirement and create detail cost information sheet based on metal weight and cost, stone, labor, finding information, duties.

Develop a tool which will upload jewelry picture with text information to E-Commerce to reduce manual effort.

Generate and develop a report, graph which will track all inventories on weekly, monthly, yearly basis which will track sales order, purchase order, and invoices as per company requirement.

Track, update and create new order for online e-commerce sales inventory as per requirement.

Manage EDI system: Generate VIC’s compliant EDI documents 850 purchase orders, 856 Advance Shipping Notification, 810 invoices. Prioritized, researched, and resolved EDI related issues in company. Analyzed transaction files to identify data errors, and mapping errors.

Design and modify jewelry picture, information and create a webpage for e-commerce, Created advanced module for secure transmission of data over the web and also for e-commerce.

Responsible for design and development jewelry design web pages for website.

Setup and testing of EDI system as per the company standards and requirement.

Updating existing maps troubleshooting and maintaining logs.

Coding and testing for EDI program for improvement and changes as per requirement.

Designed a module to import data in EDI format without losing any critical information and contents of the file.

Provided training to internal employees for system uses.

Responsible for trouble shooting and maintenance of EDI system related issue and website related problems on day to day basis.

EDUCATION:

Stevens Institute of Technology, Hoboken, NJ

Master of Science in Computer Science, January 2009 GPA: 3.4

Smt.RadhikataiPandavCollege of Engineering, Nagpur, India

Bachelor of Engineering in Computer Engineering, July 2004 GPA: 3.2

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