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Data Entry Customer Service

Location:
Bayonne, NJ
Posted:
February 14, 2023

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Resume:

AL G. ALSTON Jr.

Bayonne, New Jersey, *****

Phone: 646-***-****)

advcfo@r.postjobfree.com

Objective To obtain a challenging career where administrative experience, motivation and a commitment to excellence will be utilized and advanced.

Qualifications

Thirteen years experience in Post- Secondary Education Admissions

Eleven years experience in the field of Account Management

Three years of progressive, professional experience in Retail Banking and Consumer Lending.

Developed interpersonal and communication skills having dealt with a diversity of professionals, clients, and staff members.

Self-motivated, able to set effective priorities to achieve immediate and long-term goals.

Adapt easily to new concepts and responsibilities.

Function well independently and as a team member; respond best in fast-paced, high-pressure environment(s).

Professional Background

April 2008- Berkeley College New York, N.Y.

Present High School/Community Outreach, Admissions

Communicate with prospective students, parents and community

through appointment, telephone, email and other materials.

Assist with the development of enrollment marketing

communications including letters, brochures, website postings, electronic

mail, classroom presentations and workshops.

Presents information about the benefits of an education from the

department, college or area being represented at onsite locations and to on-campus visitors.

Foster and develop relationships with schools or other areas being recruited from.

Compile recruitment data from People Soft, CRM and other academic records.

Audits student records and notifies students/potential students of problems with their

academic records including transcripts, registration, prerequisites, etc…

Audits student data and conducts statistical research to target population for

recruitment and judge recruitment effectiveness.

Consistently achieve a high net conversion enrollment rate.

May 2005- Katharine Gibbs School New York, N.Y.

Feb.-2008 Associate Director of H.S./ National Admissions

Oversee recruitment and enrollment of students who meet the admissions

criteria.

Conducts interviews and tours and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments, and in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements.

Presents information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition and fee schedules, refund policy, payment plans and other college policies and procedures which affect student enrollment.

Complete and maintain all required paperwork and data entry in an accurate and timely manner.

Assist prospective students in completing the admissions process in the most efficient and supportive manner.

.

August 2003- Washington Mutual Bank New York, N.Y.

May 2005 Personal Financial Representative/ Business/ Lending

Responsible for creating new and maintaining existing business

cliental.

Assisted in the development of new marketing strategies to

promote the overall profitability of the company.

Participated in CRA community based programs to ensure local

lending needs were being satisfied.

Achieved set goals for both new accounts and consumer lending.

Contributed to the overall high level of customer service

standards set forth through our company’s brand attributes and

code of ethics.

June 2001- Commerce Bank New York, N.Y.

August 2003 Banking Officer/ Weekend Supervisor

Supervised total operation of branch with over 50 million dollars in deposit base.

Within a three month period, assisted in generating over 17 hundred new Consumer /Commercial accounts.

Trained personnel in Creative Merchandising, Marketing and Customer Service /Sales Management.

Helped to streamline and reorganize Customer Service Operations.

Participated in local community relations meetings to help create a better banking culture.

November 1995- Waldenbooks/ Borders Group Publishing Inc. New York, N.Y.

June 2001 Assistant Account Manager

Developed leads and maintained a viable network of business contacts and prospective clients to consistently meet assigned sales quotas.

Ascertain client needs and cost parameters; formulated appropriate product packages; make effective sales presentations.

Negotiate and secure sales, developing existing accounts and acquiring new accounts.

Processed and tracked fulfillment of customer's orders, troubleshooting customer's issues or concerns to ensure client satisfaction.

Monitored account performance; ensure collection of account balances.

Reviewed and analyzed policy and procedures, with a view toward enhancing sales, efficiency and quality performance.

Education

September 2001- New York University- Stern School of Business New York, N.Y.

May 2002 Graduate Studies: major- Business Management and Finance

June 2001- American Institute of Banking New York, N.Y.

August 2001 Certificate Courses: subject(s)- Principles of Banking and Introduction to Consumer/ Commercial Lending

September 1996- John Jay College of Criminal Justice New York, N.Y.

May 2000 Major: Legal Studies/ Business Management

Bachelors of Arts in Legal Studies/ Business Management

Reference Furnished Upon Request



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