Latoya Burrell

Mcdonough, GA ***** 678-***-**** LinkedIn advcfm@r.postjobfree.com

Learning & Development Executive People Operations Generalist 15+ years as a leader in sales, learning & development, change management, onboarding, leadership development, and facilitation. Proven ability to drive multiple assignments while seeking out new projects within content creation, stakeholder management, and data analysis. Invest and support direct reports to maximize personal and professional growth.

Core Competencies & Technical Proficiencies

Project Management Career Development

Organizational Leadership Start-up Experience

Real Estate Background Stakeholder

Management

Mode Analytics Google Suite 360Learning

Asana Notion Vyond Genially Qualia

Encompass Zendesk Jira Salesforce

MicrosoftOffice Slack Teams

Professional Experience

Learning & Development Trainer Homeward Inc. Feb. 2022-November 2022 Impacted by 11/2022 reduction in force.

• Developed and implemented a cross-training program that decreased the number of mis-directed questions from 75+ to less than 15 per week within 30 days of training

• Identify organizational challenges through both qualitative and quantitative data analysis and implement comprehensive talent solutions to address key areas of concern.

• Responsible for deploying learning programs, talent management, and change management initiatives related to onboarding, new market launches, new product launches, and continuous education for core production roles.

• Developed and implemented LMS programs for organization-wide onboarding and ongoing trainings used by 425 employees daily.

• Created a learning roadmap and strategy in a high-growth startup environment with growth from 327 employees to over 700 employees in one year.

• Own and delivered onboarding for domestic and international employees including the United States and India Closing Manager Homeward Inc. Aug. 2020-November 2022

• Responsible for managing a team of eight employees to strategize and deploy closing procedures, new product launches, and continuous education for the closing coordinator role.

• Promoted from Closing Manager to Learning & Development leader due to performance excellence in the previous role.

• Cultivated communications with agents and lenders resulting in positive closing experiences, and increase in NPS scores

• Developed and facilitated a deep competency in transactional operations to build and improve new products for the team and company

• Managed accurate completion of escrow paperwork resulting in zero financial error rate resulting in 30% gain for company YoY

• Identified automation process opportunities; Spearheads and implements ongoing process improvement projects Title and Escrow Experience Regional Manager Opendoor Inc. Feb. 2018 to April 2020

• Increased NPS (National Promoter Score) by 30% within 3 months.

• Trained, onboarded, and mentored new hires, leading to 25% being promoted to leadership roles.

• Promoted from Closing Manager to Regional Manager due to performance excellence in the previous role.

• Managed $125 Million portfolio annually.

• Designed training, standard operating procedures (SOP’s) that increased compliance rate by 25%.

• Cultivated relationships with key stakeholders such as appraisers, escrow companies, lenders, and home inspectors

• Partnered with and cultivated internal and external long-term relationships with leadership and key stakeholders to support the execution of strategic initiatives geared to improve customer and user experience Executive Director Preservation of Life Inc. Oct. 2016 to Sept 2017

• Recruited, trained, and managed team of 20 employees and 50 volunteers.

• Originated a social media strategy that increased company awareness and online visits by 35%.

• Designed Standard Operating Procedures (SOP’s) and training for organization.

• Increased monetary donations by 50% via fundraising efforts. Account Manager Vernay Laboratories Aug. 2014 to Oct. 2016

• Cultivated a portfolio of automotive and medical Fortune 500 companies yielding $15 million annually.

• Developed improved company standards resulting in an increase in customer service ratings by 30%.

• Facilitated weekly production schedule for produced goods.

• Directed monthly and quarterly Kaizen reports to leadership Inside Sales Account Manager Simmons Bedding Company Nov. 2006 to Aug. 2014

• Cultivated a portfolio resulting in net profit of $10 million annually.

• Conceptualized quarterly marketing initiatives to support launch of new products.

• Developed new business and retained existing clients, growing territory 20% year over year.

• Within top 10% of the company sales team resulting in consecutive sales awards. Education & Training

Bachelors in Business Management - American Intercontinental University Achieved 4.0 G.P.A

Contact this candidate