JON CAMERON POOLE

Bessemer City, NC *****

704-***-**** •

advcey@r.postjobfree.com

Desktop & Network Technician

Multifaceted technical career with diverse record of innovation and success. Technically sophisticated professional with a stellar career history driving organizational success by providing high caliber technical support for a diverse array of systems networks. Adept supporting the technical needs of high profile clients. Repeated success identifying and addressing subpar operations, developing robust action plans to facilitate positive change, mitigate risks, optimize performance, and ensure stakeholder satisfaction. Exemplary communication and troubleshooting skills and excel in demanding, fast-paced environments.

Installations & Configurations / System Design & Deployment / Malware & Intrusion Prevention Systems Administration / Troubleshooting & Issue Resolution TECHNICAL PROFICIENCY

Platforms:Windows 3.1-7 & 10, Windows Server 2003, Microsoft Exchange Server 2003, PC-DOS, OS/2, VMware, Novell, MacTools:Microsoft Office, Lotus Notes, BMC Remedy, Arconis True Image, Snap Deploy 3.0, Norton Ghost, Power Quest Drive Image, Altiris, LanDesk, Cisco Call Manager, Dell Data Migration Tools, Oracle Applications, Totality, Blackberry Desktop, Firewall Software, Antivirus Software, Saber Systems, Ethernet, Active Directory, TCP / IP, DNS, SMTP, ODBC, HPE Oneview, Dell/EMC Server Administration, Service NowHardware:IBM / Lenovo / Dell / HP Laptops &Desktops, Dell &HP Printers, Tablets, Cisco Switches, Cisco Routers, DSUs, CSUs, Concentrators, Hubs, Token Ring, Cisco VoIP Wired & Wireless Phones, Jantek Time Clocks, RF Gen Scanning Servers, Intermec Scanners & Label Printers, Symbol / Motorola MC9090 Windows Mobile Scanners, File Servers, Self-service Kiosks, Blackberry Devices PROFESSIONAL EXPERIENCE

DXC ( and American Cybersystems), Kings Mountain, NC Data Center Operations Support for DXC. Inc. March 20th, 2017 to March 4th 2022 Data Center server deployment, configuration, and support. Responsible for configuring ILO's and profiles in Oneview. Queue Management and dispatch of tickets to various server admin groups. Server patching via a Dell/EMC tool with a custom GUI.

TekSystems, Charlotte, NC

Data Center Break Fix Technician (5/2016 to 9/2016) Focused expertise on cabling, systems development, and providing server maintenance in an Apple data center.

HP Services / HP Inc., Charlotte, NC Customer Engineer (4/2013 – 4/2016) Supported high-end clients, such as Bank of America, in providing desktop, laptop, tablet, and printer deployment and repair for HP, Dell, Samsung, and Lenovo systems. Key Achievements:

Served as Subject Matter Expert (SME) in conducting root cause analysis to determine technical fault, rapidly acting to remedy a broad spectrum of issues. SA IT Services, Charlotte, NC Level 1 Technician (2012 – 2013) Addressed a wide array of technical needs for Bank of America, managing and deploying images and efficiently troubleshooting issues. Meticulously maintained logs of technical concerns with ticketing systems. Fostered and cultivated open and collaborative lines of communication for end users to gather vital information associated with errors/failures.

PFI Techs, Fort Mill, SC Field Technical Services Analyst – Dell (2010 – 2011) Responsible for supporting desktop/network for Honeywell Scanning and Mobility production and office location. Configured and deployed laptops/desktops for support. Repaired varying degrees of software/hardware issues within devices.

RSI Home Products Manufacturing Help Desk Technician (2007 – 2009) Expertly provided remote and onsite support for 400+ desktop users. Drafted comprehensive software installation and hardware configuration support documentation. Provided DNS support for extensive virus infections.

Key Achievements:

Proactively implemented Snap Deploy 3.0 to create system images from CNC computers, effectively streamlining PC configuration.

Created CD’s and scripts for installation of pre-configured Windows XP Enterprise edition. BMC Solutions/ nsight Global, Charlotte, NC IT Technician (2006) Served in a leadership role to coordinate expansive installation, migrations, and upgrades. Oversaw a team of more than four individuals in facilitating timely project completion. Key Achievements:

Influenced/implemented an expansive business relocation project impacting 600 employees.

Additional experience as a Distributed Systems Technician

(2002 – 2006, EDS for US Airways, American and United Airways)

EDUCATION AND CERTIFICATIONS

Microcomputing Certification, Forsyth Technical Community College, Winston-Salem, NC

Certifications: CompTIA A+