Sales Associate Customer Service

Jeremy McCrary

*** *********** **. *******, ** **749 Cell: 256-***-**** **********@*****.***

Professional Summary

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Responsible and mature employee, who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goal, but also can work independently. Talented sales associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers.

Skills

Excellent communication skills

Customer service-oriented

Sales Experience

Keen eye for details

MS Windows proficient

Friendly demeanor

Time-management

Adaptive learner

Creative analytical person

Staff training and development

Strong work ethic

Outstanding people skills

Experience

Forklift merchandiser associate, 11/2012 To Current

Sam’s Club– Huntsville, Alabama

Answered product questions with up-to-date knowledge of sales and store promotions.

Built relationships with customers to increase likelihood of repeat business.

Complete all cleaning, stocking, and organizing tasks in assigned sales area.

Conduct weekly walk-through with the managers to discuss interior visual display.

Contacted other store locations to determine merchandise availability.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Described product to customers and accurately explained details and care of merchandise.

Engaged with customers in a sincere and friendly manner.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Operated forklifts and other heavy machinery safely.

Politely assisted customers in person and via telephone.

Prioritized helping customers over completing other routine tasks in the store.

Recommended merchandise to customers based on their needs and preferences.

Recommended, selected, and helped located and obtain out-of-stock product based on customer requests.

Responded to customer questions and requests in a prompt and efficient manner.

Grill cook; Sandwich maker; closer, 09/2012 To 09/2013

McDonald’s– Huntsville, Alabama

Changed and sanitized all cutting boards and surface when beginning a new task to avoid cross-contamination.

Maintained high standards of customer service during high-volume, fast paced operations.

Prepared a variety of foods according to customers’ orders or supervisors’ instructions, follow approved procedures.

Prepared all food orders within a 2-3-minute period.

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Clean store and prepare workstation for the openers.

Education

Penn Foster-Current online student. Studies- Associate of Graphic Design.

J.F. Drake Community & Technical College (2008-2012).

Completed 35 credits towards an Associate of Accounting.

S.R. Butler High School

High School diploma: 2008

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