Data Entry Customer Service

Professional Summary

Skills

Experience

Education

MICHELLE R. SMITH

**** ********** *****, *********, ** 30294 (H) 678-***-**** advccy@r.postjobfree.com A highly experienced and motivated leader who eagerly awaits the opportunity to apply skills and knowledge of applicable Mortgage Operations attained through many years of experience and training to secure challenging employment where effective leadership, analytical, customer service and mortgage lending knowledge will have valuable applications and provide opportunities for continued career growth.

Financial Operations Supervisor Skills

Strategy development and planning Data Entry

Team Building Strong Analytical Skills

Observation Skills Microsoft Suite (Word, Excel, PowerPoint) Written Communication

MORTGAGE POST CLOSING MANAGER/ASSISTANT VICE PRESIDENT 04/1999 to 12/2019 AMERIS BANK MORTGAGE SERVICES/FORMALLY FIDELITY BANK MORTGAGE – ATLANTA, GA Responsible for, but not limited to the delivery of files to investors and government agencies, FNMA, FREDDIE MAC, FNMA pool delivery, the tracking and receipt of final documents, the delivery of collateral to the delivery of collateral to the custodian, and exception clearing on collateral documents for the banks 2-million dollar production volume. Responsible for the direct supervision of post-closing Specialists. Provided training and guidance to post-closing Specialist. Responsible for auditing to guidelines, compliance and general follow-up on closed loan packages.

Review closed loans and signed closing documents for data integrity and accuracy. Maintained daily audit production goals.

Identified patterns and trends within the audit and provided regular feedback top leadership with regards to issues and opportunities for improvement. Researched and prepared presentations and reports as needed. Responsible for other duties as assigned.

High School Diploma: May 1980

Columbia High School - Decatur, GA

GENERAL STUDIES