Service Representative Personal Assistant

Katia Villamar

CUSTOMER SERVICE REPRESENTATIVE

New York, NY

***************@*******.***

+1-917-***-****

• 5 years of customer service and office environment experience providing administrative support.

• Outstanding organizational skills and ability to handle multiple projects simultaneously while meeting deadlines.

• Able to work effectively independently and collaboratively, I have the ability to remain objective while performing quality control functions.

• Schedule flexibility to accommodate evolving business needs of Social Media channels. Experiencia laboral

Cashier/Customer Service/Sales Associate

Burlington Stores - Miami, FL

mayo 2021 - agosto 2021

Customer Service Representative

US Jewelry House - Miami, FL

mayo 2019 - marzo 2020

CUSTOMER SERVICE REPRESENTATIVE

VISA INC

diciembre 2018 - abril 2019

• Exchange information between cardholders, issuers, merchants, acquirers, members and product office

• Provide call, email, chat/social media, entitlements and/or enrollments support for multiple Visa products and services.

• Provide day-to-day support to Visa client institutions and Visa program managers to ensure customer expectations are exceeded. Set-up new users, identify, troubleshoot, and resolve processing, application usage, or business issues, as well as on-boarding new Visa initiatives and programs.

• Understand the customer's needs, business requirements and priorities; Know when Level 2 Support escalation is needed.

• Educate customers on product and basic software applications, usage, and functionality. RECEPTIONIST

VILLISIS GROUP

2014 - 2018

• Archive organization, greet customers, answer and route of calls/faxes/e-mails, inventory control on all office supplies and maintenance needs and personal assistant.

• Data entry in multiple internal applications.

• Identifies, documents and reports all inaccuracies or procedure breaches to management. MANAGER

STARLIGHT PIZZERIA

2010 - 2014

• Customer service care, cashier on all transactions, replenishment and equipment and inventory.

• Works with the production floor and other departments to coordinate workflow and ensure a seamless operation.

PERSONAL ASSISTANT

TEND MARKETING AND COMMUNICATION

2007 - 2010

• Customer service care, answer and route calls/faxes/e-mails, sort and prepare company correspondence (tracking, sending, receiving)

• Respond to customer inquiries relating to general functionality of Tend products via multiple communication channels.

• Recommends initiatives and changes to improve quality of service for the unit. Educación y formación

High school or equivalent en BUSINESS ADMINISTRATION MARIA ANGELICA SCHOOL

Habilidades y conocimientos

• Marketing

• Outlook

• Administrative Assistant

• Personal Assistant Experience

• Multilingual (10 años o más)

• Organizational skills (10 años o más)

Idiomas

• Italian - Fluent

• Spanish - Expert

Certificados y licencias

HHA

febrero 2023 - febrero 2025

Assessments

Verbal communication — Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate