Winifred D Jones Columbia, SC 803-***-**** advccs@r.postjobfree.com

Highly organized professional in search of a position with a company that encourages team work and allows for career growth. I have worked hard maintaining, processing client records, files and legal documents in a highly organized efficient, and precise manner. Proven ability to thrive in a fast-paced environment through advanced multitasking skills.

Education

2007 Bachelor of Science in Business Administration

Southern Wesleyan University, Columbia SC

Work Experience

2017 - Mortgage Operations Support Specialist

2022 First Citizen Bank

Worked remotely.

Served as a liaison for several different department areas.

Ordered services such as the initial appraisal, flood and title search.

Preparation and delivery of initial disclosures and re-disclosures to clients, Mortgage Bankers and other vendors.

Ensured that all critical loan documentation requirements have been met.

Followed-up on all outstanding documentations to ensure loans move to processing.

Communicated frequently with the mortgage loan applicant and the Mortgage Banker.

Provided service support to internal service team and mortgage operations.

Sent out Preliminary CD.

2015 - Mortgage Loan Post Closing Specialist

2017 First Citizen Bank

Provided customer service to customers and associates that inquire about mortgage documents.

Handled the post-closing mailbox as request come in from associates, attorneys and title companies.

Processed and key wire transfers for the mortgage department.

Checked completed loan documents for quality control and follow-up.

Reviewed titles and mortgage policies as they come in for accuracy.

Ensured closing file compliance with internal requirements.

Followed-up with closers and attorneys on missing documents.

Activated Mortgage Insurance and submit payment when applicable.

Notary for the department.

2013 - Administrative Coordinator

2015 Benedict College Contract worker for Dr. Tracy Middleton

Ability to organize, manage and complete timeline projects over multiple semester periods.

Supervise work-study students each semester.

Organize and develop conference material for the department.

Organize resources and establish priorities for assigned tasks.

Prepare and generate requisitions for vendor payments.

Manage the department budget by handling different line items such as supplies, proposals, and Stipends.

Process travel and expense reports for seven PhD Professors.

2010 - HR Representative

2013 Morgaret Business Solutions, LLC Contract position

Business liaison and coach facilitator for clients on various HR consulting services.

Facilitated HR workshops for different contract clients.

Designed training curriculum and interviewed staff and managers to assess training needs

Conducted market research with analyzing consumer demographics to strategically determine competitive market to target/deliver business services.

Compiled quality assurance data through administering exit interviews, surveys and questionnaires.

Reviewed and process business contracts and/or request proposals (RFP) to meet HR/quality audit deadlines.

Screen heavy call volumes, while multitasking and routing calls to appropriate areas.

References upon request

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