Delivery Driver Banquet Server
Resume:
IFTHIKAR ALAM RAFIQUE
RESIDENTIAL DRIVER
CONTACT
advccp@r.postjobfree.com
Desirous of a position as Truck Driver with reputable company, ready to use 20 years’ experience in Customer service industry attached to Hotels, Restaurants and Delivery departments. As a delivery driver with Skip the Dishes and Uber Eats, I make deliveries keep records and interact with customers. I have an excellent driving record and my organizational skills are top notch and I am very schedule drive My experience with providing on-time deliveries and excellent customer service position me as an ideal candidate for above position.
SKILLS
ABLE TO MEMORIZE CUSTOMER NAMES
PLANNING AND COORDINATING MENUS
ANALYZING AND PLANNING RESTAURANT SALES LEVELS AND PROFITABILITY
PREPARING F&B LOG REPORTS, SCHEDULES, ATTENDANCE, PAYROLL
STAFF TRAINING AND MOTIVATING
COST CONTROLS, INVENTORY
PREPARING PURCHASING ORDERS AND INVOICES
PREPARING FLOOR PLAN, DELEGATING DUTIES
COMPUTER LITERACY AND POS SYSTEMS
ALL TYPES OF BANQUETS SET-UP SUCH AS DINING, THEATRE, BOARDROOM, CLASSROOM, CONFERENCE COFFEE BREAKS, BUFFET SET UP
HANDLING GUEST’S COMPLAINTS
TIME MANAGEMENT
EXPERIENCE
ETS TRAINING
OBTAINED CLASS 2 A MELT LICENSE WITH Q ENDORSEMENT WITH ETS FOR CTO TRAINING.
SKIP THE DISH, UBER EATS AND DORR DASH
02. 2019 TO DATE
DELIVERY DRIVER
ACCEPTING CUSTOMER ORDERS
MEET GREET AND PICK UP CUSTOMER ORDERS FROM THE RESTAURANTS
READ AND UNDERSTAND THE DIRECTION USING MAPS FOR DELIVERY
MEET AND GREET CUSTOMER, DELIVER ORDER AND GRATITUDE.
RIVER CREE RESORT, EDMONTON
11.2018 TO DATE
BANQUET SERVER
MEET AND GREET CUSTOMERS
EXCEED CUSTOMER EXPECTATIONS
READING AND UNDERSTANDING BEO’S AND SETTING UP BANQUET ROOMS ACCORDINGLY
ACCEPTING LAST MINUTES CHANGES AND OFFERING OPTIMUM SERVICE
SETTING UP BARS AND BARTENDING
CASHIERING
TIDING UP FOH AND BOH ALL THE TIMES
VACUUMING, CLEANING, SANITIZINGAND RECYCLING.
HELPING COLLEAGUES TO ACHIEVE COMMON GOALS
SERVICE AND SET UPS SUCH AS DINING, SHOW EVENTS, CONFERENCE, BOARDROOM, THEATRE, CLASSROOM, U SHAPE COFFEE BREAKS. BAR AND BUFFET
HELPING OTHER DEPARTMENTS SUCH AS HOUSEKEEPING SHIPPING AND RECEIVING.
DENNYS RESTAURANT, CIRCLE DRIVE, SASKATOON
05.2017 TO 10.2018
RESTAURANT SUPERVISOR
RESPONSIBLE FOR THE ENTIRE OPERATION OF THE OUTLET AND ENSURES THE RESTAURANT IS RUNNING SMOOTHLY, EFFICIENTLY AND PROFITABLY WHILE MAINTAINING COMPANY HIGH STANDARDS
EXCEEDING CUSTOMER SATISEFACTION AND MAKE THEM COMEBACK
MONITOR CUSTOMER FEEDBACK IN RELATION TO SERVICE, PRODUCTS AND PROMOTIONS.
OVERSEEING RESTAURANT STAFF PERFORMANCE, ENSURING QUALITY DINING
SUPERVISE KITCHEN, DISHWASHER AND WAIT STAFF AND PROVIDE ASSISTANCE, AS NEEDED
CASHIERING AND PREPARING AND UPDATING DAILY, WEEKLY, MONTHLY FINANCIAL REPORTS
TAKING INVENTORIES, PREPARING PURCHASING ORDERS AND POSTING INVOICES OF FOOD, BEVERAGE, EQUIPMENT, MAINTENANCE AND SERVICES
ARRANGE FOR NEW EMPLOYEES’ PROPER ONBOARDING
MONITOR COMPLIANCE WITH FOOD SAFETY AND HYGIENE REGULATIONS
RAFFLES MAKKAH PALACE, K.S.A.
06.2010- 03. 2017
ASSISTANT RESTAURANT MANAGER/HYGIENE OFFICER
PRE- OPENED THREE HOTELS (RAFFLES, FAIRMONT AND SWISSOTEL) AT THE COMPANY IN THE SAME HOTEL COMPLEX
RESPONSIBLE FOR THE ENTIRE OPERATION OF THE OUTLET AND ENSURES THE RESTAURANT IS RUNNING SMOOTHLY, EFFICIENTLY AND PROFITABLY WHILE MAINTAINING COMPANY HIGH STANDARDS
TOUCHING TABLES RANDOMLY TO ENSURE THE CUSTOMERS ARE SATISEFIED
DIRECT EYE CONTACT, GREET AND MEET AND USE CUSTOMER NAME
ATTENDS ALL MANAGEMENT CONDUCT REGULAR DEPARTMENTAL MEETINGS / BRIEFINGS TO ENSURE AN OPEN COMMUNICATION LINE WITH THE ENTIRE TEAM
CONTROLS AND APPROVES ALL DEPARTMENTAL PURCHASE REQUESTS AND STORE REQUISITIONS FOR OPERATING MATERIAL, FOOD PRODUCTS AND BEVERAGES
UNDERSTAND BOTH THE RESTAURANT'S AND THE HOTEL'S FINANCIAL GOALS TO ACHIEVE SUPERIOR LONG-TERM FINANCIAL RETURNS TO OUR SHAREHOLDERS
CONDUCTS PROBATION AND FORMAL PERFORMANCE APPRAISAL DISCUSSIONS IN LINE WITH COMPANY GUIDELINES
PARTICIPATE IN MONTHLY F&B INVENTORIES WITH AN ADDED FOCUS ON COST CONTROL
ASSESS PROBLEMS AND SITUATIONS QUICKLY AND TAKE THE NECESSARY CORRECTIVE ACTION IN A TIMELY MANNER
PREPARES AND ALWAYS MONITORS THE DEPARTMENT DUTY SCHEDULES TO ENSURE EFFICIENT MANNING
REVIEW AND APPROVE ALL PAYROLLS RELATED DOCUMENTS, AT THE END OF THE MONTH PRIOR TO HANDING THEM OVER TO ACCOUNTS
ENSURES A CLEAN AND SAFE WORKING ENVIRONMENT WITH ACTIVE PARTICIPATION IN THE HEALTH AND SAFETY PROGRAM
DRIVES THE IMPLEMENTATION OF HACCP STANDARDS IN THE RESTAURANT AND TAKE CORRECTIVE ACTIONS FOR NON-CONFORMITIES
TRAINED AND COACHED 25+ COLLEAGUES ON CUSTOMER SERVICE SKILLS, PRODUCT KNOWLEDGE AND TEAM BUILDING (I WAS APPOINTED THE TRAINING COORDINATOR FOR MY EFFORTS DURING THE PRE-OPENING)
FAIRMONT HAMILTON PRINCESS HOTEL, BERMUDA.
06.2010- 03. 2017
FAIRMONT GOLD PANTRY ATTENDANT (BUTLER)
ENSURE THAT ALL FAIRMONT GOLD STANDARDS OF SERVICE AND OPERATIONAL PROCEDURES ARE ADHERED TO
PROVIDES INFORMATION TO OUR CUSTOMER ABOUT LOCAL AND AREA ATTRACTIONS, RESTAURANTS, SPECIAL EVENTS, AND OTHER AVAILABLE
UPDATING CUSTOMER PROFILE,
USING CUSTOMER NAME
PROVIDE REQUIREMENTS OF OUR REGULAR CUSTOMER BEFORE THEY ASK.
ENSURES THE HIGHEST POSSIBLE REVENUES ARE GENERATED FOR FAIRMONT GOLD THROUGH PROMOTION AND CONTROL OF THE HONOR BAR
COMMUNICATE WITH FAIRMONT GOLD SUPERVISORS & SEVERAL DEPARTMENTS WITH SPECIAL REQUESTS AND GUEST PREFERENCES
GREETING GUESTS, MAXIMIZE SEATING DURING BREAKFAST SERVICE, AND MAINTAINING EXCLUSIVITY OF THE FAIRMONT GOLD LOUNGE
SET UP BUFFET AREA AND SERVE GUESTS DURING BREAKFAST AND CANAPE SERVICE
MONITOR MAINTENANCE OF THE FAIRMONT GOLD PANTRY EQUIPMENT AND REPORT ANY PROBLEMS
CERTIFICATION
DIPLOMA IN HOTEL AND CATERING MANGEMENT
INTERNATIONAL FOOD HYGIENE
TRAININGS OBTAINED
WELCOME CHARTER
CUSTOMER FIRST
TRAIN THE TRAINER
STRATEGIC MANAGEMENT
TIME MANAGEMENT
SMART GOALS
LEADERSHIP SKILLS WORKSHOP
COMMUNICATION AND TEAM BUILDING
HOTEL DIPLOMACY
REFERANCES
MR. PRIYANTHA MENDIS
MR. DENAM DEVOTTA
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