**/**** ** *******

Philadelphia, PA

DARLENE RIVERA

Summary

Astute Correctional Officer with 2 years of high profile/high custody level facility experience. Adept at managing dangerous and unruly criminals without losing sight of overarching goal of maintaining safety and promoting rehabilitation.

Diligent Correctional Officer successful at adapting management styles to suit varying personality types. Persuasive leader able to generate respect and obedience from most difficult inmates. Assertive Correctional Officer skilled at confidently guiding and monitoring prison inmates to maintain and achieve proper security and order.

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Skills

High-energy attitude

Compassionate client care

Client safety and first aid

Employee management

Customer service excellence

Customer relations

Cleaning and organization

Restraint techniques

First aid and CPR certified

Ethical standards of conduct

Crisis management

Non-violent intervention

Occupational hazards and safety precautions

Behavioral disorders familiarity

Trained in defensive tactics

First aid and safety

Inmate rights

Experience

Correctional Officer

Philadelphia Department Of Prisons

Processed inmates by completing paperwork, conducting searches and recording fingerprints Assigned inmates to open and appropriate housing units Recommended further treatment strategies and diagnostic efforts for inmates Maintained appropriate control, security and well-being of youth at all times Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities Detected potential threats from and to residents and quickly diffused conflicts Supervised inmates during day-to-day activities

Promoted safety, order and functionality of Prison facility Promoted rehabilitation of offenders and maintained safety of staff and residents Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates

Completed training protocols for emergency situations Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict

Inspected resident living quarters and conducted random searches of common areas Applied non-violent response tools and physical restraint during problematic situations Supervised meal distributions and observed inmates during meals Attended regular trainings and maintained appropriate certifications Maintained records and logs of man hours, materials and equipment used Maintained daily logs of shift activity

Informed inmates and visitors of rules, safety and security procedures and responsibilities Supervised inmates during meals, visits, recreation, telephone calls and shower time Maintained clear and open communications with all facility areas to support efficient and safe operations Assisted in restraining violent and unruly inmates 450 Byberry Rd TH-36, Philadelphia, PA 19116 H: 609-***-**** advcbx@r.postjobfree.com 08/2010 to 02/2018

Philadelphia, PA

05/2008 to 01/2010

Staten Island, NY

Head Cashier And Customer Associate

Wawa

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Redeemed coupons and cross-sold products

Restocked store with silverware, straws, napkins and condiments Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies

Stayed up to date on current item discounts to support promotions Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy Monitored new product availability in store, on shelves and in orders to accurately answer customer questions

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system Accurately handled over $1000 of payments daily in cash and credit cards payments for all store products Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

Assisted customers to find appropriate products, answered product questions and provided product solutions

Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise

Helped customers find specific products, answering questions and offering advice Properly verified customer identification for alcohol or tobacco purchases Worked closely with front-end staff to assist customers Received product orders, unloaded merchandise and arranged store stock into appealing displays Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses

Helped customer locate and select appropriate merchandise throughout store Learned roles of other departments to provide coverage and keep store operational Kept check-out areas clean, organized, and well-stocked to maintain attractive store Counted product stock to maintain inventory records Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

Trained new team members in cash register operation, stock procedures and customer service Drove sales and add-on purchases by promoting specific item options to customers Managed all product returns professionally and quickly to maintain customer satisfaction Troubleshot and resolved issues with cash registers, card scanners and printers Cross-trained in cashier and customer service roles in order to provide skilled backup for team members Private Home Health Aide

Self

Laundered clothing and bedding and changed linens multiple times per day to prevent spread of infection Organized personal and professional calendars

Handled incoming and outgoing correspondence, including mail, e-mail and faxes Worked to improve patient outlook and daily living through compassionate care Monitored clients' progress to report necessary changes Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes

Assisted disabled individuals to foster independence while still closely monitoring safety at all times Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care

Maintained patient hygiene by giving bedpans, urinals, baths and shaves Provided mental and emotional support to keep clients happy and healthy Ran errands for clients and transported to appointments to maintain wellness and support daily living needs

Delivered high level of assistance in general household duties, which included cooking, meal prep and 03/2009 to 06/2010

Manahawkin, NJ

03/2008 to 06/2010

Manahawkin, NJ

5800 20th Ave Brooklyn, NY 11204

45 West 34th St. New York, NY 10001

60 Bay St. Island N.Y. 10301

05/2018

8215 Torrresdale Ave Philadelphia PA 19136

food shopping

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Cashier Sales Associate

Target

Learned roles of other departments to provide coverage and keep store operational Maintained flexibility to work varied schedule, including nights and weekends Presented friendly and positive attitude while communicating clearly with customers and colleagues Adhered to top-quality client servicing standards to promote overall satisfaction Liaised with team members throughout store to promote upkeep efforts Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 30 lbs

Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues

Troubleshot and resolved issues with cash registers, card scanners and printers Starbucks Barista

Target

Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction Memorized official and off-menu preparations to serve all customer beverage desires Properly cleaned all equipment, including expresso machines, coffee makers and blenders and sanitized counters to avoid illness

Listened to customer desires and needs to recommend optimal products Restocked counter and customer areas to maintain adequate items levels for expected needs Education and Training

High School Diploma

Franklin Delano Roosevelt High School

EKG Technician: Electrocardiograph Technology

Manhattan Institute of Management

Home Health Aide

Bestcare Inc - Staten Island

Corrections

Philadelphia Prisons System Training Acadamy

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