Sales and Service Representative
Resume:
LESLIE RAINEY
Sales and Service Representative
El Sobrante, CA. 94803
advcba@r.postjobfree.com
OBJECTIVE
Experienced Sales Representative with over twenty years of expertise assisting client purchasing decisions, building long-lasting working relationships, and processing and verifying client information. In addition, I have sales, client pipeline development, and account management experience with a proven ability to develop a client base and achieve solid sales results. I also have a strong technical background and in-depth knowledge to identify customer needs, recommend solutions, and become a trusted customer resource.
EDUCATION —
EXPERIENCE
Golden Gate University
San Francisco, CA
Coursework in Business Management
February 2011 – February 2023
Patient Service Representative
Alameda Health System (AHS) Highland Hospital
Perform operational and technical functions of the admissions and registration process. Provided customer service too often agitated, chemically altered, or otherwise hostile patients and family members.
Provide monthly accountability and variance analysis of customer service outcomes.
Trained new personnel regarding hospital outpatient and emergency administrative procedures, ensuring quality control and outstanding customer service.
Go into the patient's room and verify patient demographics at the bedside, ER Admission(s).
Handled patient check-in and check-out at an outpatient clinic, verification of insurance, and patient responsibility.
Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
Provide customer service check-in and checkout process, insurance verification, lab registration, collecting co-pays, and maintaining office supplies.
Verified the patient's demographic information and registered patient for the procedures.
Contribute to overall patient satisfaction by consistently providing superior customer service to all patients and their families.
Fast-paced environment, customer service environment.
Administered continued education training to staff and leadership on facility-specific customer service programs focused on maintaining excellent patient relationships.
September 2000 – Present
APT Mortgage Inc., Santa Monica, CA
Bay Area Marketing Manager
Increased the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers, and submitting complete loan files while upholding company standards and ethics.
Assisted senior leadership with Profit and Loss (P&L) management, budget proposals, and asset allocation.
Accomplished exponential sales growth in the residential market.
Developed and implemented distribution strategies for new and existing clients.
Exceeded monthly sales objectives in more than seven key metric areas.
Facilitated technical training with senior leadership and associates to develop a seamless customer experience.
Attended and coordinated chamber of commerce meetings monthly to help grow our footprint.
Increased knowledge of small business marketing techniques by selling small business training classes within the district and surpassed monthly sales goals.
Coached lower-performing peers to improve overall sales for their market.
Facilitated conference calls with senior leadership to drive numbers focusing on commercial activations.
Professional sales ability and experience marketing products to the real estate community.
Ability to exercise judgment and tact in communicating with customers and describing various lending products and/or FHA/VA loans.
Provide effective communication and interpersonal skills with an ability to close loans independently.
Utilized a thorough knowledge of lending regulations, conventional and /or government loan requirements, and general financial knowledge.
Provided a high level of customer service by soliciting and originating appropriate mortgage loan products for customers.
Provided customer service and operational support to internal and external customers in a troubleshooting capacity.
Provided high customer service while educating customers on the entire mortgage origination process.
Demonstrated excellent customer service and customer satisfaction with borrowers as measured by our quarterly Customer Satisfaction Surveys.
May 2008 - March 2011
Global Placement Partner, Van Nuys, CA
National Healthcare Recruiter
Recruits, pre-qualifies, and provide permanent placement acquisition of geriatric healthcare and health service talented professionals in San Francisco, Fremont, and San Jose, CA, for geriatric care facilities.
Managed the Interview and screening applicant process to determine qualifications, practice expectations, preferences, and availability.
Implementation of resumes screening process. Recruit through various sources, routing candidate information to client employment managers, scheduling and coordinating interviews.
Provide permanent staffing services to prospective clients and candidates. Build on existing client relationships.
Increased number of conducted first-round interviews and phone screens when assisting management personnel.
Recommend potential contract employees to clients after performing phone screens and face-to-face interviews.
Conducted in office interviews, phone screenings and oriented new hires to company processes, drug testing and background screenings.
Attracted highly qualified candidates by continually running descriptive job advertisements on job boards, Linked-in, Facebook and other media outlets.
Suggest new ideas towards developing better recruitment process.
REFERENCES —
UNIQUE SKILLS
Available Upon Request
Marketing Project Management
Budget Planning Social Media
Planning Sales Strategies
Presenting Strong Customer Service Skills
Account Management On-Boarding Process
Client Retention Loan Applications
Business Development Human Resources Policy
Training/Professional Development Medical Terminology
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