Customer Service Sales Representative
Resume:
KYRON WALTON
S U MMARY
Mid-level Sales Consultant with 2+ years of experience identifying clients ' needs and selling expertise. Diligent professional recognized by peers for my effective creative thinking and communication skills. Looking to apply my experience with Lead Generation and Industry Trends at your establishment. E X P E R I E N C E
Freelancer
Self Employed Services Lancaster, United States January 2022 - Current Inbound Closer
Metabolic Living Lancaster, United States January 2022 - November 2022 Sales Representative
Frontier Communications Fort Worth, TX May 2021 - January 2022 Reviewed project requirements to evaluate client time and budget constraints and plan workflows.
Conducted online research to obtain relevant information and materials. Organized client meetings to provide project updates. Made phone calls and sent emails to establish leads. Scheduled and confirmed appointments.
Collated, bound and stored computer-generated reports. Called no shows and cancellations to reschedule.
Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
Answered telephones and directed calls to appropriate staff members. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products. Listened to customer needs to identify and recommend best products and services.
Fostered relationships with customers to expand customer base and retain business.
Increased profitability and revenue by generating approx. $1.3M in sales across all companies
Collected deposits or payments and arranged for billing. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
S K I L L S
Experience in Leadership
Microsoft Office
Reliable & Trustworthy
Good Work Ethic
Relationship Building
Customer Service
Active Listening
Critical Thinking
Team Management
People Skills
Computer Skills
Data Management
C O N T A C T
***************@*****.***
Lancaster, United States 75146
E D U C A T I O N A N D
T R A I N I N G
Some College (No Degree)
Philosophy And Religious Studies
University of The Ozarks, Clarksville, AR
Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
Collaborated with team to develop effective, winning sales strategies. Developed lists of potential areas and buyers to increase success rates. Contacted satisfied customers to offer additional services. Contacted customers by phone and mail to offer merchandise or service.
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