Data Entry Customer Service
Resume:
Meagan Bronte
advcai@r.postjobfree.com
Houston, TX *7041
advcai@r.postjobfree.com
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Working with customers to identify and deploy solutions is my passion.
Authorized to work in the US for any employer
Work Experience
Office Manager
Gilbert’s air specialist (hvac company) - Houston, TX October 2022 to January 2023
coordinated service calls, communicated with customers, HVAC service managers, and technicians. Dispatched techs to customers
Accounts payables and receivable's
Worked on contracts
Managed the day to day metrics for techs the company’s revenues Timesheets were kept by me for employees
Paychecks were sent out by me
Worked on multiple databases using Microsoft suites CRMS - service fusion Excel sheets
Marketplace Specialist
Community Health Choice - Houston, TX
February 2022 to October 2022
offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions. My duties were to monitor incoming calls, prepare packets for members, monitor outgoing mail and perform pre-screen calls for disease management program. Directed services to CHC Members and their families for purposes of culturally appropriate health education, navigating healthcare systems, identifying available resource assistance. Worked closely with case management, DM programs and other initiatives of Health Services and CHC.
Accounts payable and receivables
Insurance verifications, and referrals from doctors for the surgery’s needed, medical coding Contact Tracer
LAUSD Community Engagement - Los Angeles, CA
September 2021 to February 2022
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.Performed record keeping by logging client information within secure contact-tracing software.
Used Microsoft Word and other software tools to create documents and other communications. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assisted customers in identifying issues and explained solutions to restore service and functionality. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Internet. Supervisor
HIPPA certified and sharepoint
Contact Tracer/Case Investigator/ trainer
Texas Health Trace - Houston, TX
January 2020 to January 2021
TEXAS HEALTH TRACE 01/2019 - 01/2021
Collected and recorded information in electronic medical records. Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing. Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
Provided educational and informational resources regarding isolation policies and quarantine measures. Lent daily assessment of health screen and symptom data. Performed record keeping by logging client information within secure contact database Sales csr/ team lead / conflict resolution
Wayfair - Houston, TX
April 2017 to September 2019
Dealt with conflict resolution and had escalated calls from customers sent to me to de escalate Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored phone calls for quality assurance.
Worked jointly with team members to assist with closing sales, cross-selling and upselling Analyzed sales data to set quotas and assess potential areas of growth. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Supervised team of 23 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings 87% in 2 years. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Patched software and installed new versions to eliminate security problems and protect data Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
HIGH SCHOOL DIPLOMA
Lonestar College
2014
Cypress Ridge High School - Houston, TX
2010
Skills
• Desktop Support
• Technical Support
• Active Directory
• Help Desk
• Troubleshooting
• Microsoft Windows
• Microsoft Windows Server
• Remote Access Software
• CRM Software
• Network Administration
• Basic math
• Root cause analysis
• Supervising experience
• Quality control
• Microsoft Office
• Microsoft Outlook
• OneSite
• Communication skills
• Hospitality
• Customer service
• Property management
• Microsoft Excel
• Sales
• Microsoft Word
• Operating Systems
• Payroll
• Human resources
• QuickBooks
• Bookkeeping
• Schedule management
• Budgeting
• Vendor management
• Office management
• Organizational skills
• Clerical experience
• Administrative experience
• Office experience
• Filing
• Training & development
• Multi-line phone systems
• Team management
• Medical office management
• Calendar management
• Phone etiquette
• Front desk
Assessments
Supervisory skills: Motivating & assessing employees — Familiar March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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