Customer Service Contract Specialist

Joan Y. Perez

****************@*****.*** • **** Hanover Court Waldorf, MD 20601 • 240-***-****

Objectives

Actively seeking a career with an organization where my Administrative, Organizational, Supportive, and General Office skills can be utilized and where previous experience and training could enhance professional success and personal growth.

Experience

The Michaels Organization -

5994 12th Street Fort Belvoir, VA 22060

Operations Coordinator

Served as the liaison with MMS energy management vendor

Managed resident utility billing program, including analysis of anomalies in utility consumption/billing.

Analyzed utility data and prepare monthly and quarterly reports.

Created monthly billing for all recurring accounts

Worked with vendors and maintenance technicians to ensure completion of work orders before processing payment

Entered data in daily audit system for reporting

Worth Moving of NOVA

13200 Marina Way #104 Woodbridge, VA 22191

Business Developer

Responsible for building a fully functional branch

Consulting with potential customers for residential and commercial moves

Meet with consumers to plan and coordinate local, intrastate, and interstate moves Cover all budgeting, sales, and marketing

Recruit and hire sales staff, drivers, and moving crews

McKendree Moving & Storage, Inc.

44 Industrial Park Drive Suite F Waldorf, MD

Office/Operations Manager 05/2014 – 06/2021 Assisted the General Manager to ensure the profitability of moves/relocations as well as the provision of exceptional customer service

Recruited, hired, trained and led moving crews with a hands-on approach, including being willing and physically able to pitch in and lead a crew on moves

Responsible for employee development, training, and disciplinary action

Scheduled and planed customer moves, including pre-move confirmation calls and finalizing details before customer move day

Responsible for increasing customer business development opportunities in the local market by working with outside corporate sales team

Generated monthly billing, storage invoicing, and reports

11/2022 – 02/2023

08/2021 – 6/2022

Joan Y. Perez

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1st Class Auto Sales and Towing Service Center

21899 Budds Creek Road Leonardtown, Maryland 20650

Office Manager/Contract Specialist 04/2008 – 02/2014 Maintained customer response operations by establishing work schedules, assigning employees, and providing back-up

Kept management informed by preparing report, making presentations, interpreting information, and making recommendations

Responsible for vendor billing, invoicing, accounts payable, and receivables

Established new work contracts and affiliate vendor positions with state and county contractors

Jude House, Inc.; United Way of Maryland

9505 Crain Highway Bel Alton, Maryland 20646

Part Time/On Call Residential Supervisor 10/2009 – 05/2013 Supervised the daily activities of program resident to ensure needs are met

Assisted with resident activities, schedules, and events

Worked with Case Managers and Counselors to address and correct issues and concerns Monitored group related activities on-site

Ensured safety by site/facility walk thru and close resident communication/contact Accompanied residents to and from appointments

Served as on-call in cases of emergency and weekends

JPC Computer Learning Center

3436 Euclid Avenue Cleveland, Ohio 44114

Instructor/Re-Entry Placement Coordinator 01/2003 – 04/2008 Involved in Workforce Development programs as it pertains to training and supportive services for eligible consumers

Assisted students in facilitated learning environment with Introductory, Intermediate, and Advance Microsoft Office applications

Worked with students enrolled in learning center to create employment activity plans Attended employment related functions/workshops in an effort to assess and monitor employer needs

Utilized employment search strategies and marketing plans for placement and retention Assisted with marketing strategies such as: flyer drops, public speaking, and the voice of radio advertisement

Joan Y. Perez

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Labor US of A Employment Agency

3030 Euclid Avenue Cleveland, Ohio 44115

Employment Specialist 08/1998 – 01/2003 Worked with Department of Labor representatives to inform participants and hiring managers of federal programs to ensure liability-free employment

Facilitated employment workshops and symposiums for pre-release facilities and transitional housing for previously incarcerated

Fulfilled staffing needs of companies on short, long-, and full-time placement assignments Coordinated and designed curriculum for fledgling program

Conducted career fairs and employment symposiums for potential employers and employees Recruited and placed qualified candidates for employment

Worked with Plant/Operations manager to assign employees to various workstations throughout the facility to meet production demands

Education

Long Island University Liberal Arts Degree

Skills

Marketing/Creativity Resilience Organizational Customer Service

Oral/Written Communication Analyzing/Investigating Initiative/Self-Motivation Interpersonal Sensitivity

9/1987 – 5/1989

Teamwork Integrity

Time Management

Leadership

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