Natalie Halter

Troy, MO *****

advc6e@r.postjobfree.com

1-636-***-****

I am experienced in administration and customer service with proficiency in most general office programs. I enjoy learning new things, to grow, both professionally and personally. Authorized to work in the US for any employer.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Natoli Engineering - Saint Charles, MO

June 2022 to Present

Process orders through email, help identify parts and accessories for customers tablet press. Monitor status of orders until they are shipped.

Working with domestic and international customers. Customer Service Representative

MTM - St. Louis, MO

December 2021 to June 2022

TAKING CALLS REMOTELY

Field calls in my home office, concerning non-emergency medical transportation. Calls include but are not limited to setting up transportation to and from medical and nonmedical appointments, to verifying trip information, dispatching rides, and entering information for hospital discharges. Remote Customer Service Representative

SERVICING THE AGERO AND XFINITY PROGRAMS

February 2021 to June 2022

TAKING CALLS REMOTELY, (FROM MY HOME)

Hard wired connection to my internet router, fielding calls for service and sales. For Agero, a major roadside assistance service, I field incoming calls, filling out request for service on the Arise Secure Desktop, by asking probing questions to establish customers location and exact service needs. I also schedule service manually when needed. For Infinity, entertainment services, I field incoming calls, concerning billing and technical concerns. This includes changing services and trouble shooting, internet, video and voice equipment and connections. Office Engineer

SWAFFORD-KIENTZY MACHINE & FABRICATION, INC

October 2020 to July 2021

In this position, I fielded, all incoming calls. This task would include, asking probing questions, to determine to either, transfer them to the correct party or help them with taking orders and answer general questions, about the steel and fabrication that this company handles. Request quotes from vendors, compare price vs delivery date per project to determine profit and efficiency. I also invoiced and entered accounts payables and receivables.

Office Manager

KIENTZY MACHINE & FABRICATION, INC

August 2008 to December 2018

In this position, I estimated material and hardware per project, requested quotes from vendors, compared price and deliverability. Then, prepared a report for the owner for review. Based on his approval, I issued purchase orders, making certain each order was noted with the specific project. As items were received, I would compare PO with packing slip, entering information into a tracking system. At the end of each project there was a spreadsheet of cost and profit, to easily compare for future projects. To that end I also managed, accounts payable, accounts receivable, payroll, human resources, incoming calls, as well as walk in customers in various aspects of metal fabrication. This company was sold to Swafford-Kientzy Machine and Fabrication, in 2017.

Office Manager / Quality Assurance

Algonquin Nurses - O'Fallon, MO

January 2001 to August 2008

In these positions, I created schedules for RN's, LPN's and CNA's to service homebound clients for medications set up, day to day assistance and other home health needs. I also, processed payroll, instructed Alzheimer's continuing education in-services and first aid training. IN addition to these tasks, I managed the consumer files to stay in compliance with Missouri Medicaid and Medicare programs. Education

HIGH SCHOOL DIPLOMA

WINFIELD R-IV HIGH SCHOOL

September 1987 to May 1988

Skills

• Customer service

• Strong Computer Skills

• Typing

• Enjoy a challenge that has been met and exceeded.

• Office manager experience

• Personal assistant experience

• Accounts receivable

• Strong desire to learn new things.

• Strong desire to help resolve problems.

• Data entry

Certifications and Licenses

Air Brake Endorsement

CDL B

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