Call Center Customer Support

CASEY CHAMBERLAIN

Azle, TX · 817-***-****

********@*****.***

Customer-centric professional with experience serving customers in distinct roles. Proven ability in engaging customers, resolving complaints, and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers.

EXPERIENCE

DATES FROM MARCH 2020 – TO PRESENT

HEAD CHEF, Azle manor

Prepared and produced high quality tasty food promptly as well as client-specific meals as directed by dietitian. Ordered and supported stock of kitchen supplies and food materials, as needed. Handled and stored raw materials, cooked food, and non-food supplies, properly. Prepared and maintained inventory records of food, supplies, and equipment. Interpreted and followed all applicable HACCP regulatory requirements.

Operated and maintained all kitchen appliances and tools, in a safe and proper manner.

DATES FROM APRIL 2018 – TO MARCH 2020

TEAM LEAD, Saddlecreek Logistics

Manage employee performance, including conducting performance evaluations and providing feedback to employees. Manage work schedules and overtime hours for the team, making sure that all shifts are covered. Conduct training sessions to help employees improve their skills and learn new processes. Schedule meetings to discuss issues or concerns with customers or other departments within the company. Monitor call center activity to identify opportunities for improvement or resolve problems in real time.

DATES FROM JULY 2012– TO APRIL 2018

CUSTOMER SUPPORT ASSOCIATE, Saddlecreek Logistics

Manage substantial amounts of inbound and outbound calls in a timely manner.

Follow communication scripts when handling different topics. Identify customers’ needs, clarify information, research issues, and then provide solutions or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in the call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets.

EDUCATION

JUNE 1998, GED

SKILLS

Active listener

Outgoing personality

Quick thinking

Adaptability

De-escalation skills

Attention to detail

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