KATY ROTTMANN

Santa Rosa, CA ***** C: 707-***-**** advc4l@r.postjobfree.com

SUMMARY

Reliable and hardworking Bartender familiar with working alone or with team to serve more than 200

customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer

support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.

SKILLS

Able to multi-task at high volume levels.

Friendly, over 25 plus years in industry.

Able to perform tasks at hand as

trained. Good with people. Willing to

always learn new things. Able to lift over

50lbs. Have no problem being on feet

for over 5 hours straight. Knowledge of

bar and bar drinks. Works well with

others. Knows how to train new

employees. Patient and polite.

EXPERIENCE

05/2018 to Current Bartender

The Bohemian Club San Francisco, CA

Stocked bar with beer, wine, liquor and related supplies.

Restocked beer and liquor on regular schedule and after special events to

prepare for forecasted needs.

Multitasked to meet customer, business operations and server needs with

minimal errors or delays.

Advertised, marketed and recommended drink options to guests to

increase guest satisfaction.

Made product recommendations to customers based on preference,

food pairings and special promotions.

Engaged in small talk with patrons to build rapport and earn repeat

business.

Supported servers by preparing specialty drinks for patrons in all areas of

establishment.

09/2019 to 03/2020 Bartender

Bjs Restaurants Inc. Santa Rosa, CA

Trained 3 new bartenders in 2019 to increase knowledge of drink preparation

and upselling techniques.

Checked identification of customers to verify age requirements needed to

purchase alcohol.

Operated cash register and Point of Sale (POS) system for transactions and

made proper change for cash transactions.

Multitasked to meet customer, business operations and server needs with

minimal errors or delays.

Kept close track of bar tabs and transferred open tabs to dining area

seamlessly, smoothing process for wait staff.

Monitored patrons to keep alcohol consumption at designated levels.

Prepared and served over 100 drinks per shift in high-volume fast paced

environment.

Stocked bar with beer, wine, liquor and related supplies.

Managed up to 30-50 customers per shift while simultaneously assisting 6

restaurant servers.

Upsold customers from shelf to premium brands to help boost sales.

Collected food, wine and appetizer orders from patrons and promoted

upsell items.

09/2016 to 06/2019 Bartender

Applebee's grill and bar Santa Rosa, CA

Checked identification of customers to verify age requirements needed to

purchase alcohol.

Operated cash register and Point of Sale (POS) system for transactions and

made proper change for cash transactions.

Engaged in small talk with patrons to build rapport and earn repeat

business.

Restocked beer and liquor on regular schedule and after special events to

prepare for forecasted needs.

Multitasked to meet customer, business operations and server needs with

minimal errors or delays.

Made product recommendations to customers based on preference,

food pairings and special promotions.

Trained 8 new bartenders in 2017 to increase knowledge of drink

preparation and upselling techniques.

Kept close track of bar tabs and transferred open tabs to dining area

seamlessly, smoothing process for wait staff.

Kept detailed inventories of bar supplies and stocked work areas to

maintain workflow efficiently.

Monitored patrons to keep alcohol consumption at designated levels.

Prepared and served over 100 drinks per shift in high-volume fast paced

environment.

Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic

beverages for average of 50-100 patrons per shift.

Optimized bar inventory and storage to effectively meet expected

business levels with adequate stock of alcohol, soft drinks and other

supplies.

Stocked bar with beer, wine, liquor and related supplies.

Managed up to 100 customers per shift while simultaneously assisting 6-8

restaurant servers.

Stayed up-to-date on latest in mixology trends, bar equipment and

sanitation standards.

Collected food, wine and appetizer orders from patrons and promoted

upsell items.

04/2012 to 03/2015 Server

Carrows Restaurants Inc. Santa Rosa, CA

Educated guests on daily specials and appetizers, entrees, desserts and

other menu items.

Satisfied customers by topping off drinks and anticipating condiments,

napkins and other needs.

Operated POS terminals to input orders, split bills and calculate totals.

Restocked nonperishable food items, condiments and napkins to keep

pantry well-supplied.

Assisted customers in selecting appetizers, entrees and desserts and

recommended alternative items for food allergies and gluten intolerances.

Collaborated with host, bus person and cook to efficiently serve food and

beverage options.

Greeted customers, answered questions and recommended specials,

wine and desserts to increase profits.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Provided exceptional service to 100+ customers per day at fast paced

establishment.

Completed closing duties by emptying trash, safeguarding alcohol and

polishing silverware.

Prepared salads, appetizers and set up garnish stations to assist kitchen

staff.

EDUCATION AND TRAINING

08/2002 GED

Srjc Santa Rosa, CA

Contact this candidate