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Deputy Clerk Customer Service

Location:
Lilongwe, Central Region, Malawi
Posted:
February 15, 2023

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CURRICULUM VITAE

GIDEON JIMMY KACHALE

National Oil Company of Malawi (NOCMA)

Private Bag 370, Lilongwe

Cell: +265 (0-992-***-***/883 282 597

Email: advc43@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth : 17

th

August, 1986

Sex : Male

Nationality : Malawian

Marital Status : Married

District of Origin : Zomba

Language : English and Chichewa

SUMMARY OF WORK EXPERIENCE AND QUALIFICATIONS

PERSONAL AND TECHNICAL SKILLS

Gideon Kachale is a competent and ambitious administrator, who has the required skills in leadership and strategic management, procurement and logistics management, operations management, business development, financial management, human resource management, and marketing. Gideon Kachale is an efficient, organized individual, hardworking, dependable with absolute discretion, and excellent attention to detail. In addition to that, Gideon Kachale is a well-disciplined, focused and self-motivated with strong planning and organizational skills, time management skills and ability to multi-task and prioritize work, ability to maintain confidentiality Page 2 of 5

at the highest level at all times, ability to follow instructions through a standard work process, ICT skills, excellent project management skills, data collection analysis, and excellent report writing skills, good interpersonal and communication skills (both oral and written). Able to work under pressure and minimum supervision, able to work during odd hours and weekend. Furthermore, Gideon Kachale is a team player, logical thinker, able to learn, adapt and promote new ethical standards while maintaining high levels of integrity and professionalism.

MAJOR ACHIEVEMENTS

1. Implemented productivity, quality, and customer service standards to attract and maintain client relationship while working with H. Adam Properties. 2. Central stock management that results in optimal availability, optimal stock levels and delivery times agreed with the customers and consistently met cost, productivity, and timeliness targets in 2020. 3. Scholarship award by the faculty of Business Management at Unicaf University for MBA. ADDITIONAL SKILLS AND COMPETENCIES

Trustworthy, Integrity, Hardworking and result oriented

Self-motivated and team player, adaptable and innovative

Professional, ambitious, accountable and approachable

Able to build and maintain good professional and inter-personal relationships with all levels of staff and clients

Strong analytical skills, numerical and problem solving using a methodical and organized approach

High level of accuracy, attention to detail and thoroughness

Ability to work in a multicultural environment

Computer skills in Microsoft Word Processing, Spreadsheet (Excel), Power Point/ Publisher and also knowledgeable in Internet/Email, SPSS and accounting packages; SAP, RDBMS and QuickBooks

Fluent in English and Chichewa

Ability to drive Motor Vehicle with a valid driving license, Class C1. EMPLOYMENT HISTORY

1. Depot Clerk at NOCMA; Lilongwe Depot – from April, 2022 to date. Reporting to: The Depot Manager.

Job Purpose;

Coordinating depot operations in terms of documentation of receipts and sales execution on daily basis.

Logistical planning & delivery schedules for commercial customers within central region of Malawi.

Authorizing loading and offloading of trucks in the depot. Page 3 of 5

Assisting in enforcing safety, health and quality procedures among staff and contractors.

Assisting in managing depot assets to comply with MERA (Malawi Energy Regulatory Authority) and NOCMA standards.

Depot administrative support in compliance with NOCMA needs and customer relations management.

Daily stock reporting of fuel stocks for the depot. 2. Commercial Manager at H. Adam Properties Limited, Zomba – from July, 2021 to April, 2022 Reporting to : Director of Finance

Job purpose:

Responsible for the budget and keep on top of all the costs involved in large-scale construction projects.

Sourcing the services and resources needed, negotiating costs with suppliers.

Exploring new avenues of activity and seeking opportunities that the company can exploit in its bid to develop and grow.

Dealing with legal compliances.

Ensuring that facility files are properly maintained including documentation such as lease agreements, discrepancies, and utilities e.tc.

Debt Collection.

3. Administration and Logistics Officer at Panganani Trading Limited, Lilongwe – from January, 2020 to June, 2021.

Reporting to: The Managing Director.

Job Purpose;

Planning and coordinating administrative procedures and systems and devising ways to streamline processes.

Recruiting and training personnel and allocate responsibilities and office space.

Responsible for ensuring that the supply chain is efficient and effective throughout the organization.

Organizing, storing and monitoring the distribution of goods to ensure items and resources are delivered/shipped to their appropriate destinations. 4. Administration & Stores Officer at Insignia Africa Limited (Manufacturers of Coral & Galaxy Paints), Lilongwe – from January 2018 - November2019 Reporting to: The Head of Operations

Job purpose:

Responsible for overseeing the daily operations of the administration and store, making sure it runs smoothly and effectively.

Developing store strategies to raise customers' pool, expand store traffic and optimize profitability.

Identifying and continually assess service providers and vendors to ensure effective and efficient office operations.

Managing office assets and ensure their appropriate insurance coverage. Page 4 of 5

Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

Ensuring high levels of customer’s satisfaction through excellent service. Reason for Leaving; Career advancement opportunities. 5. Administration & Sales Coordinator, Insignia Africa Limited (Manufacturers of Coral & Galaxy Paints), Lilongwe – from June 2017 to December 2017 Reporting to: Administration and Stores Manager

Job purpose:

Oversees the performance and efficiency levels of Sales Representatives.

Setting goals and quotas for sales teams, creating training schedules and maintaining the inventory of sales presentation tools.

Motivating sales staff, handle administrative duties, and promote customer satisfaction.

Checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling monthly sales reports.

Liaise with other departments, and research new product lines. Reason for Leaving; Promotion.

ACADEMIC QUALIFICATIONS

1. Masters of Business Administration at UNICAF University (Pending Graduation) 2. Bachelor of Business Administration in Finance obtained at DMI St. John the Baptist University

(2017).

3. Malawi School Certificate of Education (MSCE) obtained at Phwezi Secondary School (2005). OTHER TRAINING ATTENDED

1. First on the Scene – First Aid by St. John Malawi 2. Fire Safety and Risk Management – Fire & Rescue Services by Lilongwe City Council 3. Waste Management Training by NOCMA HSEQ Department LEADERSHIP ROLE

1. Acting General Secretary for Central Region Pool League (CRPL) (April 2021 – Present) 2. Class of 2016: General Secretary, B’Com & B.B.A Symposium Organizing Committee (SJBU) 3. Class of 2015: Chairperson, School of Commerce & Management (SJBU) Page 5 of 5

HOBBIES AND INTERESTS

Reading Newspaper and Magazines; Travelling; Watching Football and Playing Pool TRACEABLE REFEREES

1. The Depot Manager,

National Oil Company of Malawi – Lilongwe Depot, Private Bag 370, Lilongwe Malawi. Attention: Mr. Moffat Soko

Cell: +265-***-***-***

Email: advc43@r.postjobfree.com

2. The Deputy Clerk of Parliament,

Malawi Parliament, P.O Box B. 362, Lilongwe, Malawi. Attention: Mr. Jeffrey Mwenyeheli,

Cell: +265-***-***-***

Email: advc43@r.postjobfree.com

3. The Director of Operations,

Inter – Regional Global Systems, Private Bag 53, Lilongwe, Malawi. Attention: Mr. Anthony Magieret Njima,

Cell: +265-***-***-***

Email: advc43@r.postjobfree.com

DECLARATION

I confirm that to the best of my knowledge the information provided in my Curriculum Vitae (CV) is true and correct and can be treated as part of my contract of employment.



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