Customer Service Office Manager
Resume:
Michelle Foster
Luray, VA
**************@*****.***
Summary
Forward-thinking Manager with11 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Skills
Issue and conflict resolution
Staff development
Staff training
Personnel training and development
Human Resource Responsibilities
Cheerful and energetic
Excellent multi-tasker
Employee scheduling
Time management
Cash handling accuracy
Team leader
Effective team player
Strong communication skills
Courteous demeanor
Invoice processing
Inbound and outbound calling
Detail-oriented
Managing a fleet
Coordinating monthly budgets
Customer service and complaint handling
Administrative responsibilities
Inefficiency Reporting and corrections
Process Improvements
Maintenance Scheduling
Safety Training
Lead weekly Management Meetings
Summary
Resourceful General Manager skilled at finding ways of increasing revenue; Guides staff management and development; Employs excellent communication skills and displays commitment to top-quality customer service; Builds and motivates top-performing teams in the transportation logistic fields.
Education
Ashford University
MBA: Master's in Business Administration
Clinton, Iowa
Graduated May 2014
Dean’s List Honoree 2012; 2013
Honor Roll 2010; 2011; 2012; 2013; 2014
Graduated with honors with a 3.85 GPA
Ashford University
Bachelor of Arts: Human Resource Mgt.
Clinton, Iowa
Graduated October 2013
Employment History
Yellow Cab of the Shenandoah LLC
Manager
Front Royal, Virginia
April 2010 – Present
Interviews and hires employees, completes performance reviews, and provides performance improvement guidance
Delegates tasks and dispatchers a team of 15 employees.
Motivates and coaches’ employees in the development of customer service skills and techniques to build and maintain positive customer experiences and relationships
organizes employee schedules to guarantee sufficient staffing levels
Addresses and resolves any employee issue in a manner that emphasizes the mission, guiding principles, and values of the organization
Maintains personnel files, supervises payroll corrections, monitors overtime reports, and ensures the timely submission of monthly company invoice records in compliance with company guidelines
Radical Honesty Enterprises
Office manager
Stanley, Virginia
February 2008 – October 2009
Excellent customer service skills and positive attitude as demonstrated by increased sales of multiple books and events.
received and returned 85 - 95 customer emails per day with 100% accuracy compared to 85% accuracy from the previous office manager.
Answered multiple phone lines and returned multiple sales calls per day to promote radical honesty books and events.
Professional Skills
Problem Solving: Advanced
Staff Training: Expert
Team Leadership: Expert
Inventory Management: Expert
Phone Customer Service: Expert
Written & Verbal Communication: Expert
Customer service: Advance
Management: Advance
Languages
English
References
Mrs. Ashley Scott
Current Colleague
Yellow Cab of the Shenandoah LLC
Susan Jeffrey
Personal Reference
Humane Society of Warren County
Front Royal Virginia
DeAnna Longerbeam
Former Colleague
Yellow Cab of the Shenandoah LLC
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