Scrum Master

Sylvie Bache

San Antonio, TX ***** • 512-***-**** • advc39@r.postjobfree.com

Professional Summary

Certified Scrum master with more than 8 years IT experience. Versed in the delivery of scrum process from Initiation to Release of products while working with multiple scrum teams across different time zones and level of Agile maturity. Proficient in the execution, tracking, reporting and delivery of products through servant leadership, using tools such as Jira, confluence, Azure DevOps, Sharepoint and Miro. Versed with the concept of ATDD, TDD and CICD for enabling teams deliver value to the consumers efficiently. Team oriented scrum master with exemplary soft skills such as Leadership, communication, strategic planning and execution, multitasking and decision making.

Skills

Methodologies: Agile (Scrum, Kanban, Scaled Agile Framework ( SAFe, Lean ) and Waterfall.

Tools: Confluence, SharePoint and MS Access, MS Project, Jira, Rally, Excel and PowerPoint

Other: ATDD and TDD

Soft Skills: Leadership skills, excellent communication skills, strategic planning skills, ability to multitask, effective, decision-making skills, time management skills, computer skills and interpersonal skills

Work History

Scrum Master, 11/2020 to Current

Volvo Financial Services – Remote, TX

Leads the development effort by conveying the vision to an Agile or Scrum delivery team, outlining and prioritizing work based on business value.

Liaises with stakeholders ensuring their interests are included in the release, and the team to ensure the release is developed by the deadline and within budget.

Responsible for the business aspects of the project, including ensuring the right product is being built, in the right order, within budget and by the deadline.

Serves as the Agile or Scrum delivery team's primary contact for information, work prioritization, and decision-making.

Coordinate and monitor the Scrum process from initiation through delivery.

Serve as liaisons between the product owner, development team, and management in order to ensure that all targets and requirements are met.

Ensure that team members understand project objectives. Maintain product backlog and release plan and facilitate productivity by setting up meetings and removing impediments that may obstruct the pursuit of the team's sprint goals.

Preserve flexibility and ability to rapidly respond to changes. Is the facilitator for an agile development team.

Facilitated backlog refinement to achieve enough ready stories for the next sprint and reduce time of sprint planning and ensured that the the team maintains a prioritized, estimated and detailed backlog.

Facilitates Scrum ceremonies including sprint planning, daily scrums, sprint reviews and sprint retrospectives.

Monitored and reported on team progress and maturity by pulling metrics such as burndown charts, sprint reports, dashboards and project roadmaps.

Scrum Master, 06/2019 to 11/2020

Blue Cross And Blue Shield – Remote, TX

Responsible for facilitating all team ceremonies ( sprint planning, refinement, review and retrospectives) and keeping teams focused on achieving their sprint goals and objectives.

Coaches team on agile principals and practices and ensures Scrum framework meets the needs of the organization.

Serves as a front door for work intake brought to the team while considering capacity and velocity of the team.

Able to present and interpret team's data and results to hone in on issues and remove team impediments.

Provides sprint reporting to team and stakeholders, including metrics such as Velocity, Story Completion Rate, Dashboards and Burn Down.

Responsible for working with the team to assess delivery risk and implement counter-measures in order to reduce negative impacts to business value delivery.

Leads teams through creation and accountability to a Team Working Agreement, updated periodically.

Drives alignment on scope and work schedule within the team and across dependent teams as needed.

Accountable for ensuring the process is adhered to. Responsible for ensuring sprint goals are set, understood, committed to by team

Performs JIRA administration activities for team(s) such as: Opens and closes sprints in JIRA, manages JIRA board and cross team dependencies, etc

Serves as a neutral arbitrator between roles, individuals and teams during conflict. Anchors on Agile principles and values and coaches conflict toward resolution resulting in shared purpose and positive outcomes.

Responsible for facilitating cross-functional team and multi-team ceremonies.

Performs basic Agile training and brings new ideas to the team. Expected to engage the support of organizational agile coaching where needed.

Agile Scrum Master, 07/2017 to 06/2019

Wells Fargo – San Antonio, TX

Guides the team and organization on how to leverage Agile/Scrum practices and values to maximize the delivery of business value.

Tracks and publishes prescribed team metrics based off Team's sprint performance.

Guides the team on applying self-organizing, self-corrective behaviors; analyzing and adapting to the feedback inputs (eg. Metrics, Sprint Reviews, Retrospectives, etc.), all for the purpose of building high performing teams.

Removes impediments and guides the team to remove its own impediments

Builds a trusting environment where issues are raised without fear of blame, retribution, or being judged, with an emphasis on correcting and problem solving.

Facilitates the completion of assignments efficiently and without coercion, assigning, or dictating the work.

Champions collaborative discussion, decision making, and problem solving.

Assists with internal and external communication, improving transparency, and radiating information. Facilitates, coordinates and encourages participation from all team members in scrum ceremonies (Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Retrospective) and longer term planning exercises (Road Mapping, Release Planning)

Supports and educates the Product Owner in applying the scrum framework and agile principles, and in particular the importance of refining and maintaining the product backlog.

Continually enhances own domain knowledge of systems, products, and industry.

Continually improve Scrum Master skills through education and engaging with fellow Scrum Masters and practitioners.

Works with Product Owner and Team to plan and execute project implementations.

Assists in the identification and mitigation of project risks.

Ensures Definition of Done (DOD) & Definition of Ready (DOR) are met consistently

Provides Scrum Master services to multiple teams, when required

Identifies and acts on coaching opportunities at the individual and team level

Conducts regular assessments of a team's Scrum Maturity and uses the results to guide them to improved performance

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Assist with other tasks and projects as assigned

Education

Bachelor of Science: Information Systems, 12/2015

University of Yaounde - Cameroon

Certifications

Certified SAFe 5 Scrum Master

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