Store Associate Service Representative
Resume:
Angelfrid Payad
Port Norris, NJ *****
advc2x@r.postjobfree.com
To obtain a position within a team environment and effectively add value to the operations of a company who offers rapid development and growth opportunities for top performers. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Americold Logistics - Vineland, NJ
April 2022 to November 2022
Complete \ Review Daily Production Orders / Reports, Product Education, Answer Customers questions, concerns and requests, Communicate Information with Customers and Management / Supervisors, Assist Production Team with Proper Inventory
• Performed data entry for customer information, shipments and orders
• Assisted customers with a warm and professional attitude
• Answered general questions
• Provided policy and service information
• Managed client records
• Answered calls from customers and clients
• Resolved customer information and complaints
Lead Store Associate
ALDI - Vineland, NJ
August 2020 to October 2021
Manage and Coach Associates, Leadership for Operations, Assist Onboarding of New Employees, Conduct Associates Training, Mentor for Associates and Managers, Prepare Daily Over/Short Report, Complete Daily Closing / Opening Duties, Champion Service Excellence Culture, Product Education, Cash Handling, Associate Change Request
• Neatly stocked merchandise on sales floor
• Maintained a high level of service across sales floor
• Generated and achieved daily sales goals
• Issued refunds and store credit vouchers
• Maintained cleanliness of store
Retail Sales Supervisor
Harbor Freight Tools - Webster, TX
January 2018 to July 2020
Manage/Recognize and Coach Team Members, Training of New Employees, Complete Operational Audits, Prepare Daily Over/Short Report, Complete Daily Opening/Closing Store, Preparing and Transfer of Associate Change Orders/Nightly Deposits/Tender Pick Ups, Cash Handling, Customer Focus, Champion Service Excellence Culture, Product Education, Product Sales, Prepare/Educate all Associates for Advancement, Maintain Safe/Clean, Organized store, support the management team, Optimization of Talent/Operational Execution and Delivery
Deposit Review Specialist
JP Morgan Chase
January 2016 to December 2018
Adhere to Federal Regulations, Analyze Deposit Transaction Processing, Product Knowledge, Adhere to Federal Regulations, Funds Availability Decision Conclusion Lead Teller
Capital One Bank
May 2014 to November 2016
Assistant to Branch Manager, Manage and Coach Team Members, District Leader for Operations, Direct Onboarding of New Employees, Conduct Staff Training Sessions, Mentor for Tellers, Bankers, Lead Tellers and Managers, Leader for District with Surprise and Delight, Adhere to Federal Regulations, Complete Monthly Operational Audits, Prepare Daily Over/Short Report, Complete Daily Closing Paperwork, Review New Accounts for Accuracy and Completeness, Champion Service Excellence Culture, Product Education, Referrals / Sales, Transaction Processing, Cashier's Checks, Cash Advances, Cash Handling, Vault Change Orders, ATM Custodian, Open /Close and Revise Customer Accounts (Checking, Savings, Certificate of Deposit, Safe Deposit Box), Online Set Up / Maintenance Education
Some College in Business
Centenary College - Hackettstown, NJ
August 1997 to January 1998
High school diploma in Curriculum
Lower Cape May Regional High School - Erma, NJ
August 1993 to June 1997
Skills
• Skills MS Excel, MS Word, MS Outlook, Certified Notary
• Banking
• Retail Management
• Auditing
• Guest Services
• Training & Development
• Employee Orientation
• Customer Service
• Computer Skills
• Management
• Sales Management
• Office Management
• Merchandising
• Sales
• Retail Sales
• Store Management Experience
• Accounts Receivable
• Google Docs
• Spanish
• Account Management
• Marketing
• Bookkeeping
• Research
• Microsoft Office
• Conflict Management
• Financial Report Writing
• English
• Warehouse management system
• Documentation review
• Filing
• Communication skills
• Transcription
• Math
• Organizational skills
Languages
• Spanish - Fluent
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