Troy A. Bailey

** ******** ***, ********, ** ****1 ••• Cell: 814-***-**** ••• advc1u@r.postjobfree.com

Professional Summary

Customer-oriented team leader with 10+ years of retail management/sales experience who can meet and exceed sales quotas by cultivating sales, assessing the customers’ complete needs, and providing them with solutions. My assets include a highly skilled background in conflict resolution, the ability to come up with creative solutions to problems, and the proven ability to work well with a team of sales associates and customers.

Skills

OSHA compliance

Quality assurance

Strategic planning

Budget development/sales projections

Staff training/development

Employee scheduling

Project management

Conflict resolution

Work History

Assistant Manager, 2010 to 2013

Valu Home Center – Bradford, PA

Increased sales by 3% by training a team of 17 employees to fully assess customer needs

Was appointed as the official store trainer to work with new sales associates/floor managers

Reduced and eliminated a backroom of inventory and returns by taking on more responsibility and coming up with creative solutions

Worked with the Corporate Financial Management Office to process a backload of accounts receivable accounts and accounts payable accounts for the store

Trained and used associates’ talents to organize racks and shelves and to maintain the visual appeal of the store

Backed up store manager by taking the extra step to learn his job responsibilities to assist with correspondence and monitoring of daily inventory

Appointed to oversee inventory and office supply purchases

Cultivated additional store customers and vendors by referral and via telephone

Analyzed sales reports and pushed team to exceed quarterly profits

Sold products by ascertaining complete customers' needs for a project

Demonstrated use and care of merchandise

Helped customers with questions, problems and complaints in person and via telephone

Store Manager, 2007 to 2009

Goodwill Industries – Bradford, PA

Had a shipping store and routed trucks for shipping and receiving

Was responsible for all aspect of store and for upkeep and maintenance

Increased sales by 17% in first 2 months

Stocked the store with merchandise and products to sell

Maintained payroll records and managed 13 employees

Assistant Manager/Store Manager, 2001 to 2005

Wal-Mart – 8 Stores

Set up stores in Atlantic City, NJ; Norfolk, VA; Cleveland, OH; Cincinnati, OH; St. Marys, PA

Managed stores in Oil City, PA; Pottstown, PA; Olean, NY; Assistant Manager in Bradford, PA

Increased profits through effective sales training and troubleshooting profit loss areas

Implemented a new ordering process and identified poor work habits to improve processes

Instructed staff on appropriately handling difficult and complicated sales

Generated repeat business through exceptional customer service

Coordinated Loss Prevention trainings

Took care of the bookkeeping including payroll and accounts payable

Tracked sales for each employee and sales for each department for commission/awards

Analyzed monthly sales compared to the prior year and completed profit and loss reports

Stocked store with merchandise and reordered when it dropped below predetermined levels

Hired, trained and evaluated personnel in sales and marketing

Examined merchandise to be sure it was correctly stocked, priced, and displayed

Planned budgets and authorized payments and merchandise returns

Scheduled and led weekly store meetings for all employees

Reported to the district manager regarding all store and staff issues

Trained and developed new associates on POS system and key sales tactics

Conducted store inventories once per quarter

Contractor/Owner, 1992 to present

Baileys Home Improvements – Bradford, PA

Construction, repair, and improvements to homes and equipment

Sell jobs, contract services, work with suppliers for best price

Perform regular job site observations to provide direction and prevent construction delays

Review plans and specs during the schematic design of pre-construction

Obtain building and specialty permits from local jurisdictional agencies

Conduct weekly production/operations contractor meetings to facilitate communication

Resolve critical issues

Manage/assist the operations group with warranty service repairs

Determine the project schedule, which includes the sequence of all construction activities

Implement systems to improve process efficiency and reduce the project duration

Schedule all contractors and materials deliveries

Train and promote continuing education for all onsite crew members

U.S. Army Reserves, 1992 - 1997

Honorably Discharged

U.S. Navy, 1988 – 1992

Awarded citation for above and beyond service

Active duty during Desert Storm, extended stay in theater for mission provide comfort

Honorably Discharged

Worked in a reactor steam plant

Worked well as a team player to create a great work atmosphere

Worked on all equipment in the reactor room

Education

Manager Training Sessions: 2010-2013

Valu Home Center – Buffalo, NY

Management Training Program: 2002

Walmart – Bradford, PA

Reactor Education: 1989-1992

U.S. Navy – United States of America

High School Diploma: 1988

Bradford Area High School - Bradford, PA

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