LATONYA C. DAVIS

Abingdon, MD ***** / advc1l@r.postjobfree.com

443-***-****

QUALIFICATIONS SUMMARY

●Extensive track record for building and retaining customer relations and ensuring customer satisfaction.

●Excellent oral and written communication skills.

●Demonstrated expertise in establishing rapport and credibility with all levels and diverse audiences.

●Skilled in logistics management.

●Knowledgeable of sales, marketing and general business systems.

●Proficient in all Microsoft Office and Outlook software and multiple project management databases.

●Experienced in working in teams as well as individually, with wide range of technical expertise.

●Familiar with SAP and OCR software.

●Self-motivated, flexible and resolution minded individual.

CAREER HISTORY

Chesapeake Urology Group

Franklin Square

Rosedale, Maryland 21237

Permanent full time

Front desk medical administration

September 2021- present

●Gifted with the ability to pay close attention to detail

● Diligently I can work in a turbulent environment while multitasking with a smile and a positive attitude.

●Comfortable in handling large payments for services rendered.

●Able to quickly ascertain a need, by cultivating a strong level of trust, dedication, commitment as well as a mutual affinity with clients and colleagues.

●Welcome the opportunity to work in harmony with a team to help complete tasks and to meet goals and deadlines.

Dental Care Alliance, Abingdon Maryland 21009 Permanent full time

Return to work from furlough

May 2020 til current

Dental Care Alliance, Fullerton Maryland 21009 Permanent full time February 2020- March 2020

Covid-19 Furloughed til May 2020

Same duties different location due to the needs of the company

Dental Care Alliance, Abingdon Maryland 21009 Permanent full time August 2018- January 2020

Front desk dental administration and Treatment Coordinator to the Endodontic Treatment doctor

●Respond to patient questions and or concerns according to DCA Policies

●Answering Telephones

●Scheduling Appointments

●Maintaining Appointment Book

●Confirming Appointments

●Follow up on no shows/cancellation of Appointments

●Register Patients on sign in sheet

●Post charges and payments to patient accounts

●Checking voicemail on a daily basis

●Update and obtained patient’s insurance eligibility and benefits for new and existing patients as needed

●Called in prescriptions to pharmacy as per instructed from the doctor

●Review treatment plans and fees.

Cardinal Health Professionals Services, Ohio contracted via Randstad Staffing

Inventory Specialist

April 2018 – June 2018

●Traveled to regional hospitals. Identified corporate equipment on consignment via sku or mat number

●Communicated daily with supervisor

●Updated Inventory count

●Packaged and shipped recalled and expired product to C.H. via carrier

●Established and maintained constant contact with medicals lead and supervisor on product status

MedStar Health, White Marsh, MD – contracted via Randstad Staffing Feb 2017 - Dec 2017

Accounts Payable Agent / Verifier

●Sorted and Processed overflow of mail

●Scanned invoices into dex scanner for process

●Using the Brainware and Image Now systems viewed the scanned invoices for obvious errors!

●Entered the data from the scanned invoice in the appropriate fields

Becton Dickinson, Sparks, MD – contracted via Mindlance Staffing

March 2016 – May 2016

Customer Satisfaction Technical Support February 16 –May 2016

●Received incoming calls from hospitals and universities, clinical laboratories and life science institutions

●Handle BD concerns in non- technical support and literature and documentation.

●Directing the caller to the appropriate expert via, technical or engineering in reference to their BD instrument error notification

●Provided customer support and assisted other departments and team members as needed.

●Trained to order replacement parts or media from email!s received in the Avaya System

●Educated in the searching for service order numbers and status

●Trained to audit the Field Service Engineers trunk stock and match against the SAP system

●Sent emails to Field Service Engineers’ to account for missing inventory

●SAP Training placing orders with different payment methods.

●Overview of product line; Bactec, Bactec FX, Phoenix, Viper, Midget, Focal Point, etc…

●Observed and learned about prepared media plates and blood agar,

●C2C Compliance trainings

Inventory Specialist ( at management request) March16 – April/16

● Liaison between the outside field reps and tech support

● Maintained tract of the instruments and tools the field techs used and needed

● Received and accounted for materials and instruments returned or damaged

● Responsible for shipping items to facilities prior to the scheduled techs arrival

PHH Arval Corporation/ Element Fleet Management, Sparks, MD

Oct 2013 – April 2015

New Vehicle Acquisition Specialist (full time hire from contracted status) 04/14/2014-05/13/2015

● Facilitated the initial titling and/or registration of vehicles to include MSO processing

● Worked in a team oriented environment to meet team goals and deadlines

●Ability to read and understand written instructions within the screens and on the documentation to be processed and to ensure the instructions are carefully followed.

●Ability to examine situations for cause and effect, problem trends, and solutions when appropriate.

●Established and managed relationships with internal clients and with independent external agencies (tag agents, dealers) to facilitate the title transaction processing

●Became a subject matter expert in assigned state for all titling functions

●Assisted as needed with their assigned work to ensure departmental goals and objectives are achieved

●Monitored teamwork’s queue

●Maintained Accurate resolutions as well as documented notes in the Workflow tasking tool.

●Problem resolution

Fleet Administration Assistant via Randstad Staffing 10/28/2013- 04/14/2013

● Data entry and imaging of various traffic violations ranging from parking tickets to red light and speeding

violations. Using the Dex Scanner and PHH program, Image Archive

●I created spreadsheets for Texas Toll Ways fees and Mailroom errors for quality reasons

●Assisted Insurance Card team with locating and sending current insurance cards to drivers via U.S Postal or email

●As a team player I sorted insurance cards to be mailed via postal service for easy processing

●Managed the responsibilities of the team queue and team mailbox.

●Responsible for researching and resolving suspensions for active and sold vehicles for clients that participated in the insurance card program.

● Communicated with brokers via email or phone and the local department of motor vehicles services for my client, to clear flags, insurance suspensions and complete the task in question.

Broad-Path Healthcare Solutions Arkansas Blue Cross Blue Shield,Tucson, AZ, June 2013 – Oct 2013

Work-At-Home Member Service Representative Contractual Assignment

●Using my strong customer service skills, patience, and the ability to define the health plan options in simple terms I educate members of the new Healthcare Reform Act and answer questions

●Using a computer tool (StayBlue) I speak with existing members regarding the benefits of varying health plans and advise members if they qualify for a tax credit for the upcoming year under the new laws and regulations.

●Update the member’s demographic data in the Blue Cross main database for possible future contact.

●Establish and maintain professionalism and excellence as I reaffirm the member that Arkansas Blue Cross and Blue Shield will still hold the earned reputation that it is built on.

●Suggested to qualified members to speak to a licensed agent during open enrollment about specific plan changes and details as it pertains to their needs.

EDUCATION/ CERTIFICATION

Currently advancing my education

Pharmaceutical and Medical Sales

National Association of Pharmaceutical Sales Reps

Washington D.C.

Certified Notary Public of Maryland

Certified Event Planner, PCDI Home Course

TESST Technologies, Baltimore, MD

Information Systems Management Technician

University of the Arts, Philadelphia, PA

A.A., Performing Arts

Towson University, Towson, MD

B.A. coursework, Psychology

References Available Upon Request

Contact this candidate