Vicky A Wilson

*** ******* **** · Norfolk, VA ***04 · 757-***-**** · advc1f@r.postjobfree.com

Customer Service Representative

Reliable, highly motivated Customer Service Professional with over 10 years of proven Accounts Receivable and Customer Service skills in which I demonstrate problem-solving, and decision-making abilities, and great teamwork abilities.

Core Competencies

· Customer Service skills · Detail oriented · MS Excel

· Well Organized · Work under minimum supervision · MS PowerPoint

· Excellent communication skills · Accounting principles · MS Outlook

· Evaluate and Research skills · MS Word · Flexible.

Education History

Tidewater Community College Associate Degree Accounting

Courses Studied: Intermediate Accounting, Federal Taxation I, Cost Accounting, Auditing, Payroll Accounting, Excel, Word, Computerized Accounting, Principle of Accounting I&II

Norfolk Theological Seminary College Bachelor's Degree Theology

Courses Studied: Research & Writing Skills and Communication, Christian Counseling

Electronic Computer Programming Institute Technical Diploma Office Technology Courses Studied: Data Entry, Record Management, Microsoft Word, Excel, PowerPoint

Relevant Experience

Tenant Accounting Specialist NRHA Norfolk, VA

12/2015-Present

Process, review, and reconcile new charges, transfer and changes to tenant rents.

Record daily lockbox total activities and prepares daily deposit and bank rejects.

Process credit balance refund and due letters

Disburse, reconcile and manage petty cash and distribute Payroll direct deposits statements.

Process monthly AR report for Rent Run for tenants residing in Development/LIPH Projects

Review and process account adjustments for all tenant’s account

Provide excellent Customer Service to all incoming calls and walk-ins for balances and pay accounts.

Reconcile tenants FSS accounts with general ledger and bank statements.

Prepare letters to credit bureaus and managers for judgments released against tenants.

Write off Tenants Accounts after receiving manager Authorization.

Collect and process funds collected from Dept. of Taxation-Debt Set Off Collections system.

Process Monthly late notices and restatements to all Managers and Tenants

Process TPA tenant accounts, check request, withdrawals, and daily updates to spreadsheet.

Intake Coordinator VBCDC (Office Team) Virginia Beach, VA

1/2015-4/2015

Conducts Initial Phone, Internet, and Walk-in prescreening for each applicant.

Oversees the Veterans Program, Transitional Housing Program, Owner Occupied Rehab and the Rental Program Screening Coordinator.

Provide programmatic training such as budgeting, barrier to employment.

Review and approve applicant files for final approval.

Ensure timely, accurate collection of intake data for grant reports and spreadsheet.

Account Receivable Representative United Property Associates Virginia Beach, VA

8/2013-8/2014

Provide accounting support to all Association Manager and Senior Accountants with rental, condo and sales of properties (HUD).

Analyzing delinquency reports and update spreadsheets, billings, late notices, process payments, and daily check run, answering customer calls.

Maintain customer automatic deposits, check payments to accounts, account reconciliation, data retrieval, and process all correspondences.

Technical Help Specialist

01/2011- 12/2012 Bank of America (Aerotek, Inc.) Norfolk, VA

Provided technical support to Program Administrators within their accounting applications such as Works, Visa Information Management, Smart-Data, Centre-Suite.

Trained over 25 clients on a day-to-day accounting service such as allocate transactions, creating accounts, password resets, run reports, spreadsheets.

Resolved complex inquires and exercise good judgment decision making.

Focused on monitoring accuracy of data input and information gathering.

Research and analysis commercial card requests by email or phone in a timely manner

Case Manager/ Community Services

08/2009 - 07/2010 The Stop Organization of Hampton Roads Norfolk, VA

Case manager (CDBG) is to implement the Stop the Cycle of Homelessness Program to the city of Norfolk with a budget of $100,000 yearly to spend.

Aide over 360 families in crisis situations to prevent homelessness.

Interviewed individuals and families that have become jobless and utilities services cut off.

Implemented workshops such as Budgeting, Stress Management, Barriers to Employment, and Self Esteem.

Collaborated with other community service resources such as Salvation Army, Union Mission, the Planning Council, Hart Team.

Organized monthly, and quarterly reports to meet City deadlines.

Teller Positive Pay

02/2007-04/2009 Bank of America (Aerotek, Inc.) Norfolk, VA

Assisted Account Managers and tellers in check cashing or fraudulent checks presented by customers.

Viewed or retrieved daily exceptions, and remove an item from issue file.

Verified checks threw Seattle-Net, Vision ARP East and ARP West, DRS, GTS, SharePoint databases.

Authorized tellers check cashing procedure and assist on TOS system.

Reference by request

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