Office Manager, Customer Service, Human Resources

JOANNA JOHNSON

advc15@r.postjobfree.com 580-***-**** Alva, OK 73717

Summary

Versatile, friendly, loyal and dedicated individual who has ambition to succeed in any given environment. Offers office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 20 years of comprehensive experience retaining employer and employee relations. Commended for superior performance and consistently going above and beyond to exceed goals. I am seeking a position in which I can develop and excel.

Skills

Affirmative action

Personnel engagement

HR services and policy implementation

Cost reductions

Payroll and benefits administration

Employee and vendor relations

Experience

Human Resources Manager/Payroll Specialist Big E Vapor Shops - Alva, OK 04/2018 - 01/2022

Initiated performance evaluations, job descriptions and salary ranges.

Devised and updated policies as needed for corporate accountability and workplace health.

Advised department managers on hiring practices, salary ranges and position request forms.

Managed payroll and time and attendance systems.

All office duties were my responsibility.

Multi-tasking to provide efficiency and accuracy in my responsibilities to the employees of the company.

Family Caregiver/Nanny Lacy Stramel – Enid, OK 08/2015 – 03-2018

Transporting children to and from baseball practice, baseball games, and school.

Maintain a safe environment while teaching good manners and age-appropriate life skills.

Preparing meals, housework, laundry, planning daily schedules and assisting with school projects.

Office Manager Mackey Livestock - Alva, OK 03/2014 - 10/2014

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Managed office inventory and placed new supply orders.

Payroll, invoicing, truck scheduling, A/P and A/R on a daily basis.

Administrative Assistant Share Convalescent Home - Alva, OK 05/2008 - 03/2014

Initiated and administered document management systems by coordinating, archiving and purging files.

Managed office duties and responded to conflicts from incoming phone calls.

Directed incoming guests and clients, offering immediate assistance.

Overseen the heavy load of administrative tasks while verifying accuracy and prompt completion.

Lead training presentations and team building.

Production Line Operator Value Added Products - Alva, OK 02/2007 - 05/2008

Maintained work environment focusing on safety, organization and cleanliness.

Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Identified and adjusted equipment resolving nonconforming product issues to support accurate order fulfillment and maintain optimal performance.

Manager Ampride - Waynoka, OK 12/2005 - 01/2007

Interviewed, hired, trained, and supervised employees in their daily job duties.

Delivered a high level of service to customers in effort to build upon relationships for future clients.

Monitored compliance with federal and state laws associated with convenience store daily functions.

Managed the challenge of special events to keep the establishment running smoothly.

Customer Service Specialist Mutual Of Omaha – Woodward, OK 09/1999 - 06/2005

Explained benefits, features and recommendations to maximize client retention.

Determined service needs and customer concerns while maintaining a calm and friendly demeanor.

Consulted with clients to resolve service and billing issues.

Responded to inbound calls, chats, and emails to facilitate customer service while upholding privacy and security requirements.

Education and Training

Waynoka Public Schools Waynoka, OK

High School Diploma

Northwestern Oklahoma State University Alva, OK

Some College (No Degree): Home Economics

Northwest Oklahoma Vocational Technical School Alva, OK

Legal Assistant: Business

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