Customer Service Patient Services

Carla M. Robinson

*******@*****.*** *** Ashley Nicole Lane, Smyrna, TN 37167 334-***-****

OBJECTIVE

Seeking a position as an administrator which would utilize my extensive managerial, supervisory, and administrative skills to lead and manage the organization’s healthcare to ensure that patients and employees receive optimal health care. CORE COMPETENCIES

● Strong Organizational Skills

● Effective Communicator

● Team Builder

● Collaboration and Facilitation

● Problem Solving and Resolution

PROFESSIONAL WORK EXPERIENCE

Community Health Systems Antioch, TN

Collection Specialist II December 2017 – present

● Analyze, review, and maintain assigned accounts to ensure accurate reporting

● Provide excellent customer service in a fast-paced environment to both internal and external clients

● Promote a collaborative working relationship

● Coordinate with insurance representatives to process claims adjustment and appeals

● Participate in team meetings

● Provide regular reports to senior management regarding account status

● Assist in the development and implementation of continuous process improvement plans

● Review EOB to determine claim processed correctly

● Account Receivable Management

Avectus Healthcare Solutions Corinth, MS

Insurance Coordinator 2015-2017

● Processed insurance billings for patient services timely and accurately

● Managed insurance verifications and communications regarding insurance coverage

● Troubleshoot and resolved issues associated with payments from insurance companies Burlington Coat Factory Montgomery, AL

Cashier and Receiver 2013- 2014

● Prepared retail merchandise for the sales floor

● Processed customer transactions with accuracy and according to standards and guidelines

● Accurately monitored and handled cash and credit transactions, with a balance draw daily

● Greeted visitors and team members with friendly customer service ASK Telemarketing Montgomery, AL

Escalation Representative (2010 -2012)

● Developed a plan for clients to pay outstanding accounts, including monthly payment amounts

● Communicate regularly with clients to encourage timely payments

● Create and maintain clients records with updated payment amounts and personal information

● Contacted delinquent account holders to determine their willingness and ability to make payments

● Delivered customer service that was friendly, professional, and respectful

● Researched and resolved escalated accounts

EDUCATION

University of Phoenix Phoenix, AZ

● BS Health Administration

● Associate, Office Administration

● Certification Medical Records

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