Service Representative Data Entry
Resume:
Dana Bleecker
Charleston, SC 29414
************@*****.***
March 2010 to October 2015 Long Dealerships of Chattanooga Accounting, Office Leader
Served as the Office Leader, responsible for overseeing office staff and assisting with any issues or questions. Responsible for month end procedures including preparing and balancing monthly financial statements, reconciling with management, sales staff, finance staff, and sales representatives on month end figures before submitting financials. Posted all automobile sales transactions for retail, wholesale, and dealer trades for three separate dealerships including inter-company transactions, and company write offs. Served as the companies accounts receivable representative for multiple types of receivables as well as completing the necessary steps to take legal action for payments not received. Maintained inventory and multiple schedules as well as identifying potential write offs and misapplications on all schedules and directed the office staff to research and process adjustments. Completed monthly bank reconciliations and adjustments for up to twelve different bank accounts. Posted all daily bank transactions for multiple accounts and collected and deposited payments for daily bank deposits. Made daily loan payments as well as interest installments for vehicle loans on company floor plan as well as assist in a monthly audit. Prepared loan contracts and worked directly with lenders to ensure timely funding on outstanding loan contracts. Issued payments for trade in payoffs, dealer trade purchases, and wholesale payments. Calculated monthly sales commissions based off of profits from each sale including determining potential bonuses; issued payment to each sales representatives accordingly.
February 2010 to March 2010 Unitrin Incorporated Claims Customer Service Representative
Served as a claims customer service representative answering inbound calls in a call center environment from policyholders and claimants recording all necessary information. Position required extensive data entry and organizational skills. Consistently received 100% quality assessments; which led to a lead role as well as training responsibilities.
April 2009 to February 2010 Alexander Automotive Dealerships Accounting
Prepared and posted automobile sales transactions for 2 separate dealerships, completed dealer trades, wholesale deals, and collected and deposited cash. Prepared loan contracts and worked directly with lenders to ensure timely funding on outstanding loan contracts. Maintained inventory and multiple schedules completing adjustments and potential write offs. Responsible for month end procedures for the sales department such as reconciling with sales staff, finance staff, and sales representatives on month end figures. Prepared monthly sales tax submission for the sales department and balanced all entries to the general ledger for payment processing. Completed all title work for retail deals as well as for our fleet department processing as many as 150 fleet deals including posting and title work in one day. Issued payments for trade in payoffs, dealer trade purchases, and wholesale payments. Calculated monthly sales commissions based off of profits from each sale including determining potential bonuses; issued payment to each sales representative accordingly.
May 2008 to April 2009 Unitrin Incorporated Claims Customer Service Representative
Served as a claims customer service representative answering inbound calls in a call center environment from policyholders and claimants recording all necessary information. Position required extensive data entry and organizational skills. Consistently received 100% quality assessments; which led to a lead role as well as training responsibilities.
January 2008 to May 2008 The Chattanooga Group Technical Customer Service Representative (Temporary)
Served as a customer service representative responsible for resolving issues for a medical device recall. Provided step by step technical instructions to customers experiencing difficulties upgrading their electrotherapy machines to the latest software. Created a database of all customers affected by the recall ensuring each customer was contacted and completed the upgrade to ensure the device was safe for usage.
June 2005 to December 2007 Sanmina-SCI Accounts Receivable Customer Service Representative
Managed a strategic customer portfolio data base of over $50 million dollars for a Fortune 200 company. Independently researched and resolved billing and shipping discrepancies with plant management. Provided analysis of accounts status and discrepancy resolution to senior management. Proactively negotiated advanced payments during fiscal quarter ends to maximize cash flow. Recognized by management for consistently having 96% to 100% proficiency of my portfolio, consistently receiving superior performance ratings.
July 2004 to June 2005 John Roberts Toyota Office Administration
Served as an assistant to the controller; duties included record keeping, accounts payable and receivable, payroll, and daily bank deposits. Performed tax, tag, and title work as well as warranty enrollments. Prepared the company’s weekly payroll, monthly commissions for sales associates and calculated and submitted monthly IRS withholdings. Also served as a cashier for the service department which included handling and balancing cash.
Computer Skills
Microsoft Office, ADP, Peach Tree, Client, Reynolds & Reynolds, Oracle 11i and 11.03, Copics, Millennium, AS 400, proficient computer skills including proprietary company programs.
References:
*Randy Francisco, Manager 423-***-**** * Scott Dahlberg, CPA 423-***-****
Contact this candidate