Center Agent Call
Resume:
Curriculum Vitae Bjorn T. Racaza
********@*****.*** +971-**-***-****
1
BJORNRACAZAR.N.
Graduate with 2 course
Bachelor of Science in Accountancy (2002)
Bachelor of Science in Nursing (2007)
(registered nurse PRC # 0484134)
PCR / Vaccination Nurse / Virtual Prime
Assessment Call Center Agent
Royal Health Group UAE
Abu Dhabi, UAE
Duties & Responsibilities:
Perform nursing services necessary for the efficient operation of Royal Health Group
Conducting pre vaccination clinical assessments
Preparing the vaccine prior to administration
Assess patient needs; counsel patient and provide information as appropriate to patient and family
Ensuring the safe handling, storage, and administration of vaccinations
Help educate vaccine recipients to ensure public awareness
Ensuring the best possible clinical outcomes by using up to date skill and adhering policies and procedures
Handling assessment and virtual registration of COVID positive patients
COVID Vaccine Nurse
Medi-Q Healthcare L.L.C
Al Razeen 2 Camp
Duties & Responsibilities:
Conducting pre vaccination clinical assessments
Reviewing patient medical histories and any potential adverse reactions
Preparing the vaccine prior to administration
Setting up the vaccination station
Ensuring the best possible clinical outcomes by using up to date skill and adhering policies and procedures
Coordinates and tracks compliance programs to meet standards of regulatory agencies for the health and safety of employees.
COVID Swab Nurse
Acurracy Plus Medical Laboratory
Hamdan, Abu Dhabi, UAE
Duties & Responsibilities:
Prepare patients to take vital signs
Conduct nasal swabs of patients seeking to know if they have COVID-19
Must be able to work in a fast-paced environment
Demonstrate customer service and compassion when interacting with patients and staff
Abu Dhabi, UAE
********@*****.***
COLLEGE
BACHELOR OF SCIENCE IN
NURSING
Colegio De La Salle Foundation
Tacloban City, Philippines
Graduated – 2007
BACHELOR OF SCIENCE IN
ACCOUNTANCY
St. Paul’s Business School
Pawing, Palo Leyte, Philippines
Graduated - 2003
SECONDARY
Leyte National High School
Tacloban City, Philippines
Graduated – 1995
PRIMARY
RizalCentral School
Tacloban City, Philippines
Graduated – 1989
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
WORK EXPERIENCE
November
2020
To
December
2020
CONTACT DETAILS
Education
Computer Literate
December
2020
To
January
2021
January
2021
To
August
2022
Curriculum Vitae Bjorn T. Racaza
********@*****.*** +971-**-***-****
2
Fleet Controller
Europcar
Mussafah, Abu Dhabi, UAE
Duties & Responsibilities:
Maintaining the whole fleet of the cars with maximum variety in groups
Arranging Cars for booking and potential customers
Responsible of parking management of the Cars
Supervision of drivers and cleaners. Also define their jobs and allocate them properly
Responsible of quality control management
Checking, servicing and maintenance of fleet, baby seats and GPS
Arrange delivery and collection of Cars
Monitoring of Drivers and Cleaner’s overtime
Expense monitoring of Drivers and Cleaners
Maintenance of Fuel card and petty cash
Monitoring Stationary replenishment
Arranging Oman Insurance and getting Security Passes ready
Documentation of people driving the car on Non-rental
(NRMS) basis
Sales Executive
Subaru Abu Dhabi (Al Adiyat Automobiles LLC)
Al Reem Towers, Electra, Abu Dhabi, UAE
Duties & Responsibilities:
Facilitate customer’s needs about the product in terms of presentation, demonstration and test drive in order for them to have adequate convincing decision about the product to purchase
Assistcustomer’s documents during the purchase process either cash or financing payment
Provide adequate information to customers during the handover process and after sales support
Establish marketing events for product awareness and promotion
Salesand Marketing Coordinator
Hyundai Cebu, Inc.
Cebu City, Philippines
Duties & Responsibilities:
Performs sales activities on major accounts and negotiates sales price and discounts in consultation with the General Manager
Manages personnel and develops sales and sales support staff
Reviews progress of sales roles throughout the company
Develops specific plans to ensure revenue growth in all company’s products
Personal Details
Date of Birth: October 15, 1979
Place of Birth: Tacloban City,
Philippines
Civil Status: Married
Nationality: Filipino
Height: 5ft. 9 inches
Weight: 180lbs
Language: English / Tagalog
Religion: Christian Catholic
Profile Summary
A graduate with two (2) course Bachelor
of Science in Accountancyin the year
2002 and Bachelor of Science in Nursing
in the year 2007 (registered nurse PRC
#0484134)
A qualified and experienced
professional with over 11 years work
experience in different field
Can handle multiple task effectively and
very much flexible and versatile
With excellent computer skills, driving
skills and communication skills in
English
Possesses excellent organizational skills
and proficient with details
August2014
To
January2016
Feb 2016
To
May 2017
September
2017
To
October
2020
Curriculum Vitae Bjorn T. Racaza
********@*****.*** +971-**-***-****
3
Provides quarterly results assessments of sales staff’s productivity
Coordinates proper resources to ensure efficient and stable sales results
Formulates all sales policies, marketing competitor survey, practicesand procedures
Interprets short and long-term effects on sales strategies in operating profit
Customer Relations Manager
Hyundai Tacloban
Tacloban City, Philippines
Duties &Responsibilities:
Provides prompt and professional replies to all customer feedback
Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
Monitoringand carrying out analysis of customer feedback
Recognizing possible customer relation cases and arranging proactive service recovery
Call Center Agent
APAC Customer Service, Inc.
Tacloban City, Philippines
Duties & Responsibilities:
Answer calls and responds emails
Handle customer inquiries both telephonically and by email
Answer inquiriesby clarifying desired information, researching, locating, and providing information
Follow up customer calls where necessary
Staff Nurse
Immaculate Conception Clinic and Hospital
Guiuan, Eastern Samar, Philippines
Duties & Responsibilities:
Provide nursing care to patients of different ages according to hospital policies.
Ensure to deliver quality, timely and continuous care to patients.
Interact with patients, understand their needs and develop patient care plan.
Complete patient documentations and address patient queries and concerns promptly.
Interact with patients pleasantly and positively and ensure patient satisfaction.
Maintain patient information secure and confidential.
Provide treatments to patients as per Physician’s orders.
Monitor patient progress and update to Physician onregular basis.
Provide guidance to other nurses when required.
Communication Skills
Strong written and verbal
communication skills
Experience and ease communication
with a range of people including
customers, suppliers, managers and
work colleagues
Experience and ease providing
customer support (both verbal and
written)
Special Skills
DRIVING SKILLS
Compaq
Sedan
SUV
Van
PHOTOGRAPHY SKILLS
Cannon, Nikkon, GE
Lighting and Events
DISC JOCKEY
CD DJ
Virtual DJ
DANCER AND STAGE MANAGER
(Leyte Kalipayan Dance Company)
April 2009
To
May2011
November
2011
To
July2014
June 2011
To
October2011
Curriculum Vitae Bjorn T. Racaza
********@*****.*** +971-**-***-****
4
p
Instructor (Anatomy and Physiology)
Colegio De La Salle Foundation
Tacloban City, Philippines
Duties & Responsibilities:
Teaching students about systems that make up the human body
Giving lectures and guiding lab assignments
Input clients’ personal information
Maintain student grade and attendance records
Evaluate each student’s mastery of required skills Front Desk Clerk (Receptionist)
Leyte Park Resort Hotel
Tacloban City, Philippines
Duties & Responsibilities:
Greet guests and patrons as they arrive
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
Refer quests to appropriate departments to resolve complaints or provide suggestions
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Credit Officer
United Laboratories, Inc.
Tacloban City, Philippines
Duties & responsibilities:
Perform all the computer works
Makes all the incentives list and sales every end of the month
Do the inventory
Plan and schedule meetings and appointments
Organize and maintain paper and electronic files
Conducted research
Disseminate information by using the telephone, mail services, websites, and email
Organize and prepares agendas
Engage in contractual agreements with suppliers and customers
Update all incomplete documents
CHARACTER REFERENCES
Furnish upon request
Trainings and Seminars
CUSTOMER RELATIONS
MANAGEMENT PROGRAM (Phase 1)
HYUNDAI ASIA RESOURCES
Taguig, Philippines
September 06- 07, 2012
CUSTOMER RELATIONS
MANAGEMENT PROGRAM (Phase 1)
HYUNDAI ASIA RESOURCES
Taguig, Philippines
January 24- 25, 2013
Strengths
Able to work independently and as a
team member
Has the passion and initiative to learn
and improve continuously
Cab be trusted in handling sensitive
and confidential files
Effective in deadline-driven
environment
BjornT. Racaza
Applicant
May 2002
To
April 2003
February
2008
To
March2009
June 2007
To
January
2008
Contact this candidate