Front Desk Customer Service
Resume:
Labaran Barikisu
advbtv@r.postjobfree.com
https://www.linkedin.com/in/barikisu-labaran-235481194
SUMMARY OF QUALIFICATIONS
●Diploma in Communications Studies graduate and a Degree certificate in Public Relations from Ghana Institute of Journalism.
●2+ years experience in Customer service and executive assistant roles. Experience in telephone and face-to-face customer service. Handling customer complaints while maintaining a positive and friendly disposition.
●Content writer with over 3 years of experience in Microsoft Office Suite.
KEY SKILLS
●Excellent communication
●Exceptional Organizational and time management skills
●Content writing
●Resourceful
●Customer satisfaction and support
●Microsoft Office
RELEVANT WORK EXPERIENCE
Customer Service Personnel Sep 2019 - Oct 2020 Ghana Airport Company Limited, Accra
●Identified and assisted distressed passengers, ensuring they were not stranded at the airports by helping them in locating their check-in booths. This facilitated their departure and cut down on the amount of time they had to spend checking in.
●Provided accurate flight information to airline handlers and passengers, such as airline check booth numbers, flight and take-off times, resolving any doubts or questions they may have and preventing misinformation on flight issues. This cuts problems like passengers missing flights in half.
●Actively listened to customer complaints and handled them appropriately, such as issues regarding transit passengers by assisting them with necessary information to have a smooth and stress free travel, passengers with missing luggage complaints were directed to baggage control.
●Received and relayed approximately 30 calls per day, transferring them to the appropriate departments and reducing the stress at the front desk.
Intern June 2018 - Aug 2018 Now Available Africa, Accra.
●Worked with staff to create content for advertising and social media campaigns. Worked on 3 campaigns per week on average, coming up with video ideas, and articles and implementing them with the help of senior staff.
●Organized production sets for television, radio and print advertising shoots. Planned itinerary for each shoot’s itinerary and ensured everything occurred smoothly on each set.
●Assisted with Television and radio advert production by performing all miscellaneous tasks for production, in support of senior staff. By undertaking these assignments production time was greatly reduced and overproduction was improved.
Front Desk Executive Nov 2015 – Feb 2017, Radio Silver, Sekondi.
●Worked at the front desk, receiving, placing and relaying calls as well as tending to customers as and when they come in.
●Produced accurate office files, updated spreadsheets and crafted PowerPoint presentations to support executives and improve customer team efficiency.
●Addressing customer enquiries and complaints regarding services provided.
●Received and ensured visitors feel welcome and comfortable by attending to them promptly and appropriately.
●Created content for news stories, morning show production by writing news stories and editing them for production.
●Regularly worked with staff to update the company’s website.
EDUCATION
●Ghana Institute of Journalism, Accra Sept 2017 – June 2019 - Diploma in Communication Studies
●Ghana Institute Of Journalism, Accra Sept 2020 - August 2022 - Degree in Public Relations
VOLUNTEER ACTIVITIES
Girly Tech Jan 2019 – Present
●Volunteered with GirlyTech when they held their first initiative ‘Girls in ICT day’ where I coordinated and distributed letters to heads of participating schools.
●Assisted with basic responsibilities such as engaging students and giving them relevant information during the ‘Girls in ICT Day’ and contributed to the program's success by organizing and securing a venue.
United Way Ghana Feb 2019 – June 2019
●Worked as an instructor for a literacy initiative ‘Nyansapo Series’ where I taught children in lower primary classes how to read and pronounce words in English by breaking them down into smaller syllables
●I created educational and interactive activities such as sing-alongs and word games to engage students while improving their reading and writing skills. My students' interest peaked after two weeks, and other teachers reported that the students began to speak more fluently and confidently.
REFERENCES
Fuseuni Isaac Addo
Production Manager
Now Available Africa
Myra Owoo
Team Lead Customer Service Manager
Ghana Airport Company Limited
Contact this candidate