Angela Cassell Bush, MBA

**** ***** ****, ************, ******* 46224

advbte@r.postjobfree.com

+1-302-***-****

Experience

Amazon, Inc., Indianapolis, Indiana

People, Experience, Technology (PXT)

Human Resources, Associate Partner

Respond accurately and professionally to questions and concerns from employees through multiple channels (in-person, email, phone etc)

Handle matters regarding leave of absence, accommodations, pay and other employee relations’ issues

Enter and review associate data within HRIS and payroll systems timely and accurately

Compile, assess and use data regarding critical business metrics such as attendance, attrition, engagement, labor fill etc.

Plan coordinate and implement associate activities that create an inclusive environment

Assist Managers in responding to associate questions regarding time/attendance, benefits, policies, accommodation, leave of Absence, as may be required.

Amazon, Inc., Indianapolis, Indiana

Customer Returns & Recommerce

Processor/Problem Solver September 2019 to Present

Inspect and process

returned items & evaluate the status of these items in view of recommerce based on company’s established guidelines. Conduct research and analyses of escalated matters skillfully and in a timely manner; develops alternative solutions.

Snorti Consultancy and Management, Inc. Monrovia, Liberia

Management Consultant March 2018 – June 2019

Offered Financial & Management Services to clients in both the public and private sectors. Business solutions. Accounts reviews/reconciliation: audit preparation.

Roberts Flight Information Region Monrovia, Liberia

Administrative Officer April 2017 – March 2018

Resolved issues with regards pay, benefits and scheduling which resulted in cost savings for the organization and improved working relationship between management and staff. Handled payroll/staff benefits. Participated in contract negotiation on behalf of the institution.

Public Sector

Ministry of Transport Monrovia, Liberia

Project Manager August 2014 – April 2017

Reorganized and streamlined transaction processing time of documents from about three months to approximately two to three weeks initially through systems automation and improved service delivery.

Increased revenue generation by 35% over two fiscal periods through issuance of DMV instruments

Handled general administrative functions and responsible for representation outside of the institution.

Ministry of Finance Monrovia, Liberia

Deputy Project Manager March 2012 – August 2014

Member of the Executive Management Team charged with designing policies and reform strategies to enhance the Public Financial Management system;

●Oversight responsibility for expenditures of national budget of close to half million United States Dolllsrs

●Supervised the Comptroller and Accountant General’s Office for the smooth implementation of the government’s budget execution; Payroll clean up and pay scale rationalization that led to a savings of approximately 3 million united states dollars.

●Oversaw the operations of various donor-funded projects (World Bank, African Development Bank and Multi Donor Trust Fund Projects) to ensure implementation & compliance.

Ministry of Foreign Affairs Monrovia, Liberia

Fiscal & Management Consultant April 2009 – March 2012

●Reviewed existing guidelines, manuals, policies, procedures, regulations and made recommendation to Senior Management as may be required.

●Initiated internal financial control measures and prepared the road map for its execution

Hong Kong Shanghai Banking Corporation (HSBC), NA New Castle, Delaware

August 1998 – February 2009 (Held various positions)

Compliance Officer December 2005 – February 2009

●Worked in the Global Payments and Cash Management Dept., Payment Services Compliance Regulatory Risk department.

●Managed “Know Your Customer” (KYC) client profiles of Corporate Clients

Customer Service Representative (levels II and then elevated to level 3/Asst. Supervisor)

August 1998 –December 2005

Resolved customer’s inquiries by telephone and by mail regarding their charge card accounts

Addressed escalated complaints from junior customer service representatives,

Provided guidance to internal customers (junior CSR)

Education:

Schiller International University Paris, France

BA, International Relations and Diplomacy

Skills: Leadership/Management, Decision Making, Problem Solving, Time Management

Office Softwares ( i.e. word, excel, powerpoint). Bilingual: English/French

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