Tameka Harden

*** ***** ***** ****** *****, GA 312**-***-*** 9807 advbso@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy.

oManage time and priorities in multi-task environments.

oEffective problem solver, able to assess situation and identify solutions.

oWork as part of a team and maintain a professional and positive environment.

oVideo Conferencing Platforms – MS Teams, Zoom.

oMicrosoft Office Applications – Excel, Word, PowerPoint Typing Speed: 27 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medical Office Procedures Medical Coding (ICD-10-CM, HCPCS, CPT)

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Office Billing Specialist, 2022

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Stay at Home Parent Macon, GA 11/2018 – Present

Homemaker

oEnsure household duties are completed in a timely manner.

oDevelop, manage, and maintain a budget effectively.

oCoordinate medical care, meals, and social activities.

Lyft – Macon, GA 06/2021 – 12/2021

Driver / Customer Service Associate

oFunctioned in a self-supervised environment while remaining flexible and following company standards and procedures in order to ensure high level of customer service.

oTransported customers in a safe and comfortable manner.

oProvided door-to-door assistance when required.

oMaintained professional communication with customers.

Enmark Macon, GA 04/2018 – 11/2018

Cashier / Customer Service

oGreeted customers, cooked and prepared batches of food, and handled light cleaning duties.

oStocked condiments, collected payments, and answered inbound phone calls.

oPrepared bank deposits and provided outstanding customer service.

oCall weekly to schedule shipments site to store.

oTake all incoming calls daily regarding customer orders and internet pickup.

Stay at Home Parent Macon, GA 10/2014 – 01/2018

Homemaker

oInvested in providing a stable environment for the family.

oProvided care, discipline, and nurturing.

oShowed strong leadership skills and managed budget.

Burger King Macon, GA 03/2013 – 10/2014

Crew Member / Cashier / Customer Service

oPerformed a multitude of tasks including food production and serving customers at the cash register.

oAnswered inbound phone calls, operated cash register, accepted payments, and made accurate change.

oEnsured accuracy of cash drawer and kept work area clean and organized.

oWorked in a team environment and communicated effectively with managers and co-workers.

Kentucky Fried Chicken Macon, GA 05/2012 – 01/2013

Cashier / Customer Service

oCounted tills, took orders, answered inbound phone calls, and transferred calls to management as needed.

oMaintained customer communication throughout the ordering or check out process.

oProvided a positive customer experience through customer care and attention to detail.

oReceived payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts.

Volunteer experience includes 3 years as a Caregiver in a Private Duty Setting

Assisted with activities of daily living, transported to medical appointments, and provided hospice care

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