Data Entry Service Representative

EDITH A. KELSON

Lauderhill, FL *****

954-***-**** *****.********@*****.***

Customer Service Representative

Work with the public to create various activities to create a feeling of safety and comradery. Give updated information about services available to help the community matriculate during these unusual times. Provide clerical and office support. Update data in various computer systems. Interact in a professional manner with residents, employees, clients, and supervisory staff. Facilitate services to meet the customer’s needs, alleviate barriers and help develop the customer’s potentials. Ensure that all services are delivered in accordance with the organization’s policies and procedures.

SKILLS:

Data Entry Printing, Copying, Typing Letters

Research and Collect Data Update Department Reports

Staff Development Employability Groups

Client/Vendor Relations Strong Verbal Communications

Oral and Interpersonal Skills Trainer, Lecturer, Professional Speaker

Microsoft Office – Word, Excel, PowerPoint and Publisher

PROFESSIONAL EXPERIENCES:

Total Life Worship Center, 11/2013-Present

VOLUNTEER

Assist in various departments to include Youth Church, help organize community activities such as food and clothing give-away, teach as needed, provide various other services as needed

Action Labor (Sub-Contracted To Heart2Heart Outreach of South Florida), 12/2021-2/2022

DISASTER RELIEF COORDINATOR

Assisted with boarding of new volunteers, set up appointments, screened applicants, and administered background screening. Connected senior citizens with various resources to matriculate during this season who were homebound. Worked with care centers to create activities to occupy their time as well as created a sense of comradery

Action Labor (Sub-Contracted To Fort Lauderdale Historical Society), 7/2021-11/2021

DISASTER RELIEF COORDINATOR FRONT DESK

Prepared and maintained various records via Microsoft Office. Contacted various businesses to obtain sponsorship for upcoming events. Filed and ensured the accuracy and completion of various documents. Major support for the managerial staff

Action Labor (Sub-Contracted To City of Lauderhill), 3/2021-6/2021

DISASTER RELIEF COORDINATOR

Prepared and maintained various records and reports. Updated data in various computer systems, including Microsoft Office. Kept records, filed and ensured the accuracy and completion of various

EDITH A. KELSON Page 2

documents. Assisted the staff with updated information as it pertained to coronavirus. Major support for the managerial staff

Florida Theology Ministries, 10/2010-9/2017

VOLUNTEER

Assisted with food bank preparations, clothing bank, conducted various office duties, data entry, updated company records as needed

Broward Mental Health Association, 1/2001-3/2003

PARENT EDUCATOR

Data entry, updated records in a timely manner, conducted parent education classes, counseling, provided case management

Lauderhill Police Department, 1/1999-3/2003

VICTIM ADVOCATE

Extensive record keeping, data entry, answered calls, typed various documents pertinent to keep company department records updated. Assisted victims of abuse, conducted court appearances, community liaison/speaker, case management

Broward County School Board, 1981-2003

SUBSTITUTE TEACHER

Performed routine class services in the absence of the assigned teachers

Lauderhill Police Department, 1998-1999

VOLUNTEER VICTIM ADVOCATE

Data entry, updated department records as needed, assisted victims of abuse, conducted court appearances, case management

EDUCATION:

SOCIAL WORK (MSW) SOCIAL WELFARE (BSW)

FIU Miami, FL FAU Boca Raton, FL

SOCIAL WELFARE (AA)

Palm Beach Junior College

Lake Worth, FL

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